Comments on: Medallions and Choice Seats http://blog.delta.com/2008/11/06/medallions-and-choice-seats/ Sat, 21 Nov 2009 14:32:22 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: BA’s New Seat Assignment Fee is Smart for Economy, Dumb for Business at Things in the Sky http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-2/#comment-4784 BA’s New Seat Assignment Fee is Smart for Economy, Dumb for Business at Things in the Sky Mon, 28 Sep 2009 13:06:04 +0000 http://blog.delta.com/?p=2065#comment-4784 [...] It will also be interesting to see how elite members of Executive Club, BA’s frequent flier program, will see the move. Silver members and above will still be able to select seats at the time of booking, but now there will be a bit more competition. When Delta tried to roll out Coach Choice Seats, an offering from Northwest, elites in the SkyMiles program weren’t pleased and the program was quickly eliminated, [...] [...] It will also be interesting to see how elite members of Executive Club, BA’s frequent flier program, will see the move. Silver members and above will still be able to select seats at the time of booking, but now there will be a bit more competition. When Delta tried to roll out Coach Choice Seats, an offering from Northwest, elites in the SkyMiles program weren’t pleased and the program was quickly eliminated, [...]

]]> By: Christefan http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-2/#comment-4599 Christefan Mon, 24 Aug 2009 00:35:43 +0000 http://blog.delta.com/?p=2065#comment-4599 The new updated boarding process is clearly an improvement over the initial "breezeway" boarding chaos. Roping off the general boarding line until zones 1-3 have been called helps the overall process. As Delta is introducing its new "diamond elite" level, maybe they should also consider always assigning diamond members "zone 1" regardless of where they are sitting. This way diamond members could always board with first class which would recognize the "special" top tier level that they have earned. The new updated boarding process is clearly an improvement over the initial “breezeway” boarding chaos. Roping off the general boarding line until zones 1-3 have been called helps the overall process. As Delta is introducing its new “diamond elite” level, maybe they should also consider always assigning diamond members “zone 1″ regardless of where they are sitting. This way diamond members could always board with first class which would recognize the “special” top tier level that they have earned.

]]> By: Christefan http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-2/#comment-4598 Christefan Mon, 24 Aug 2009 00:30:04 +0000 http://blog.delta.com/?p=2065#comment-4598 Talking about "preferred" seating. Even though these seats are blocked for status fliers until the day of travel, Delta is not trying to keep them open until all other seats have been assigned which would require the airport agents to fill planes from the back forward. Other airlines enforce this policy which keeps middle seats in the preferred section open if the flight is not sold out. Talking about “preferred” seating. Even though these seats are blocked for status fliers until the day of travel, Delta is not trying to keep them open until all other seats have been assigned which would require the airport agents to fill planes from the back forward. Other airlines enforce this policy which keeps middle seats in the preferred section open if the flight is not sold out.

]]> By: Christefan http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-2/#comment-4597 Christefan Mon, 24 Aug 2009 00:24:25 +0000 http://blog.delta.com/?p=2065#comment-4597 Here is a rollover MQM question: Lets say that I finish the year with 120000 MQMs. I will have achieved Platinum level and will also be able to rollover 45000 MQMs for the next year. If I finish the year with 130000 MQMs, I will have reached Diamond level but will only be able to carry over 5000 MQMs for the following year. Even though I have reached a higher level for the following year, I will have a clearly a disadvantage for the following year. Does this make any sense? Here is a rollover MQM question: Lets say that I finish the year with 120000 MQMs. I will have achieved Platinum level and will also be able to rollover 45000 MQMs for the next year. If I finish the year with 130000 MQMs, I will have reached Diamond level but will only be able to carry over 5000 MQMs for the following year. Even though I have reached a higher level for the following year, I will have a clearly a disadvantage for the following year. Does this make any sense?

]]> By: hgreenleaf2 http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-2/#comment-2768 hgreenleaf2 Mon, 08 Dec 2008 20:49:41 +0000 http://blog.delta.com/?p=2065#comment-2768 Shani, I wrote earlier to congratulate you for intervening on behalf of your elite frequent flyers for your successful efforts to have Delta management reverse their flawed Choice Coach Seats program. By moving the many complaints up the line to management you obviously had something to do with their intelligent decision to discontinue a program which undermined any sense of loyality towards Delta. Kudos to you and management for making such a timely move in the face of ligitimate criticism. Hank Shani,

I wrote earlier to congratulate you for intervening on behalf of your elite frequent flyers for your successful efforts to have Delta management reverse their flawed Choice Coach Seats program. By moving the many complaints up the line to management you obviously had something to do with their intelligent decision to discontinue a program which undermined any sense of loyality towards Delta. Kudos to you and management for making such a timely move in the face of ligitimate criticism.

Hank

]]> By: Jayo Z http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-1/#comment-2764 Jayo Z Sun, 07 Dec 2008 21:50:37 +0000 http://blog.delta.com/?p=2065#comment-2764 Fantastic. Just another reason to stick with the pros =D Fantastic. Just another reason to stick with the pros =D

]]> By: BobQ1946 http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-1/#comment-2694 BobQ1946 Wed, 26 Nov 2008 06:46:45 +0000 http://blog.delta.com/?p=2065#comment-2694 The change to the choice seat system works. I was able to select seats for a flight in January that were blocked by choice seat $ in the past. I did hit a problem with this schedule change. My flight time changed by 1 minute on a flight. I was dropped to seat 32D as a result of this change. Medallion customers need to watch their reservations for schedule changes and insure their seat assignments have not been changed. As I said the system did let me select the seat of my choice. The change to the choice seat system works. I was able to select seats for a flight in January that were blocked by choice seat $ in the past.

I did hit a problem with this schedule change. My flight time changed by 1 minute on a flight. I was dropped to seat 32D as a result of this change. Medallion customers need to watch their reservations for schedule changes and insure their seat assignments have not been changed.

As I said the system did let me select the seat of my choice.

]]> By: Lori http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-1/#comment-2643 Lori Wed, 19 Nov 2008 03:45:06 +0000 http://blog.delta.com/?p=2065#comment-2643 Dear Delta, Thanks for doing the right thing. It's a glimpse of hope in an industry that has forgotten the glamour and enjoyment of world travel. I think you would be rewarded for the enhancement of customer treatment including decent food in the price of a ticket. Try an actual focus group of business and lesure travelers and see what we're looking for. You might be surprised and rise to the top? Dear Delta,

Thanks for doing the right thing. It’s a glimpse of hope in an industry that has forgotten the glamour and enjoyment of world travel. I think you would be rewarded for the enhancement of customer treatment including decent food in the price of a ticket. Try an actual focus group of business and lesure travelers and see what we’re looking for. You might be surprised and rise to the top?

]]> By: KBrooks http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-1/#comment-2634 KBrooks Tue, 18 Nov 2008 14:47:14 +0000 http://blog.delta.com/?p=2065#comment-2634 Jeff, Thanks for the email update -- and thanks for listening. Delta's actions speak louder than words...er, blogs. "Simply put: Medallion members will be able to book any of the seats you used to enjoy at the time of booking and without a charge." Keep up the good work. Jeff,

Thanks for the email update — and thanks for listening.
Delta’s actions speak louder than words…er, blogs.

“Simply put: Medallion members will be able to book any of the seats you used to enjoy at the time of booking and without a charge.”

Keep up the good work.

]]> By: ETK http://blog.delta.com/2008/11/06/medallions-and-choice-seats/comment-page-1/#comment-2633 ETK Tue, 18 Nov 2008 14:24:36 +0000 http://blog.delta.com/?p=2065#comment-2633 Wow, yes, I am very impresses that Delta listened and made the change so quickly. Thank you Shani & Delta! Wow, yes, I am very impresses that Delta listened and made the change so quickly.

Thank you Shani & Delta!

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