Over the last few months, I’ve talked about our plans to revamp the SkyMiles Award redemption structure, and if you’ve searched for Award Travel at delta.com recently, you’ve experienced firsthand the changes we’ve made.
I’m excited to announce that after months of strategizing, planning and testing, our new three-tiered Award structure has been implemented and is officially up and running at delta.com.
So what does this mean for you?
First, it means that we listen to your feedback. You tell us you want more redemption options. You want to be able to go where you want to go when you want to go there. So we’ve given you the ability to decide when you fly and how many miles you’ll pay to get to that final destination.
With our new Award structure, the tiers are 25,000, 40,000 and 60,000 miles for travel within the continental U.S. (48 states), Alaska and Canada – and you can mix and match prices and cabins to create your ideal itinerary. That means you now have more flexibility and more options when you redeem miles. And, with last-seat Award availability again at 60,000 miles, if there’s an open seat on the plane and you have enough miles, it’s yours!
So visit delta.com/awardticket and try it out. What do you think? We’re listening.
Thanks for your loyalty,
Vice President – Loyalty Programs
UPDATE 11/21: New comment from Jeff below. Thank you all for your feedback.