Comments on: Third Awards Tier Improves Calendar Performance http://blog.delta.com/2008/10/20/third-awards-tier-improves-calendar-performance/ Sat, 21 Nov 2009 13:08:49 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: SCinSC http://blog.delta.com/2008/10/20/third-awards-tier-improves-calendar-performance/comment-page-1/#comment-2736 SCinSC Wed, 03 Dec 2008 03:04:02 +0000 http://blog.delta.com/?p=1092#comment-2736 The calendar needs to be able to mix business and coach by flight legs. For example, if I'm flying to Europe and select business, I mainly want business in the international flight...I am flexible on the connections. However, the calendar only shows bwginning flights in the selected section. Had to use the call in several times because of this. The calendar needs to be able to mix business and coach by flight legs. For example, if I’m flying to Europe and select business, I mainly want business in the international flight…I am flexible on the connections. However, the calendar only shows bwginning flights in the selected section. Had to use the call in several times because of this.

]]> By: loyalflyer http://blog.delta.com/2008/10/20/third-awards-tier-improves-calendar-performance/comment-page-1/#comment-2377 loyalflyer Tue, 28 Oct 2008 18:54:59 +0000 http://blog.delta.com/?p=1092#comment-2377 I called into the Medallion desk today to ask about calendar discrepancies - dates I was looking for showed that the 'low' redemption level was available yet what was offered was the 'mid' level. The person who took my call said the calendar was not reliable. Also, why does DL no longer allow the (Platinum) Medallion desk team to call the SkyMiles desk to get mileage discrepancies sorted? The e-mail replies are always polite but the mileage never gets posted. Bonus miles are especially problematic and you never know if you've registered or not - this should definitely be improved. I called into the Medallion desk today to ask about calendar discrepancies - dates I was looking for showed that the ‘low’ redemption level was available yet what was offered was the ‘mid’ level. The person who took my call said the calendar was not reliable.

Also, why does DL no longer allow the (Platinum) Medallion desk team to call the SkyMiles desk to get mileage discrepancies sorted? The e-mail replies are always polite but the mileage never gets posted. Bonus miles are especially problematic and you never know if you’ve registered or not - this should definitely be improved.

]]> By: HWGeek http://blog.delta.com/2008/10/20/third-awards-tier-improves-calendar-performance/comment-page-1/#comment-2335 HWGeek Wed, 22 Oct 2008 14:44:39 +0000 http://blog.delta.com/?p=1092#comment-2335 Problem is Delta probably bumped thousands into the design of the Calendar, and the only real way to fix it is to scrap it and start from scratch. Which is painful especially for the developer. Problem is Delta probably bumped thousands into the design of the Calendar, and the only real way to fix it is to scrap it and start from scratch. Which is painful especially for the developer.

]]> By: mwwfl http://blog.delta.com/2008/10/20/third-awards-tier-improves-calendar-performance/comment-page-1/#comment-2312 mwwfl Tue, 21 Oct 2008 16:30:11 +0000 http://blog.delta.com/?p=1092#comment-2312 I have been trying to use this new calendar feature for over a week now and cannot get it to work. I have emailed and called customer service for the web but they only tell me to call them. When I call them I get a rep that does not speak english so I am out of luck. When will the right people at Delta understand the web site and calendar do not work like they advertise? I have been trying to use this new calendar feature for over a week now and cannot get it to work. I have emailed and called customer service for the web but they only tell me to call them. When I call them I get a rep that does not speak english so I am out of luck. When will the right people at Delta understand the web site and calendar do not work like they advertise?

]]> By: BG-777Flyer http://blog.delta.com/2008/10/20/third-awards-tier-improves-calendar-performance/comment-page-1/#comment-2309 BG-777Flyer Tue, 21 Oct 2008 12:08:22 +0000 http://blog.delta.com/?p=1092#comment-2309 Shani, Thanks for your efforts to update the award calendar interface and performance. However, I think the issues with the award calendar regarding accuracy and availability are the paramount concern of Delta customers. If I had faith in the tool I would use it more, but right now I feel like its broken and my only "real" option to book an award ticket is to call and pay the $25 fee to talk to a person. Hopefully the issues mentioned in Drew's earlier blog post can be addressed with some creative solution soon. Regards, BG-777Flyer Shani,
Thanks for your efforts to update the award calendar interface and performance. However, I think the issues with the award calendar regarding accuracy and availability are the paramount concern of Delta customers. If I had faith in the tool I would use it more, but right now I feel like its broken and my only “real” option to book an award ticket is to call and pay the $25 fee to talk to a person. Hopefully the issues mentioned in Drew’s earlier blog post can be addressed with some creative solution soon.

Regards, BG-777Flyer

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