Comments on: Try and Catch Us http://blog.delta.com/2008/08/19/try-and-catch-us/ Wed, 08 Feb 2012 06:14:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Drew http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-2049 Drew Thu, 04 Sep 2008 14:29:48 +0000 http://blog.delta.com/?p=931#comment-2049 Good suggestions that I can pass along. As an fyi, the <a href="http://www.gomez.com/products/viewbenchmark.php?btype=1" rel="nofollow">August numbers</a> are now up on Gomez's site, and we are in fact #1 in two out of three metrics. Good suggestions that I can pass along. As an fyi, the August numbers are now up on Gomez’s site, and we are in fact #1 in two out of three metrics.

]]> By: HWGeek http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1992 HWGeek Fri, 22 Aug 2008 21:50:54 +0000 http://blog.delta.com/?p=931#comment-1992 I have a suggestion, when I am logged in and I want to buy a ticket for a relative, I have to log-out because it won't let me change the Skymiles number. Also it should automatically show me the Iterinaries I bought under my account regardless of whom they are for. I shouldn't have to tell it to find them for me. (after it finds it it stays) I have a suggestion, when I am logged in and I want to buy a ticket for a relative, I have to log-out because it won’t let me change the Skymiles number.

Also it should automatically show me the Iterinaries I bought under my account regardless of whom they are for. I shouldn’t have to tell it to find them for me. (after it finds it it stays)

]]> By: gr8dane http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1990 gr8dane Fri, 22 Aug 2008 18:38:20 +0000 http://blog.delta.com/?p=931#comment-1990 I'm always logged in when I shop. Would it help to not me? It seems like it disappeared when they put in the pay with miles stuff, so maybe it'll go back to the old way if I log out. I’m always logged in when I shop. Would it help to not me? It seems like it disappeared when they put in the pay with miles stuff, so maybe it’ll go back to the old way if I log out.

]]> By: Drew http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1986 Drew Fri, 22 Aug 2008 11:53:19 +0000 http://blog.delta.com/?p=931#comment-1986 gr8dane, I'll pass the suggestion along. I do have a question for you though: are you shopping logged in or not logged in? gr8dane, I’ll pass the suggestion along. I do have a question for you though: are you shopping logged in or not logged in?

]]> By: gr8dane http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1984 gr8dane Thu, 21 Aug 2008 20:24:41 +0000 http://blog.delta.com/?p=931#comment-1984 I've noticed that it is quicker, so great work on that. Love the blog too by the way. How about getting the total miles to be earned moved back up in the process? Now we have to enter our credit card information and go all the way up to the point of finish to get what used to display much earlier in the process. I’ve noticed that it is quicker, so great work on that. Love the blog too by the way.

How about getting the total miles to be earned moved back up in the process? Now we have to enter our credit card information and go all the way up to the point of finish to get what used to display much earlier in the process.

]]> By: Drew http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1981 Drew Thu, 21 Aug 2008 11:39:23 +0000 http://blog.delta.com/?p=931#comment-1981 So to start with I have to apologize for having to edit the original post. We aren't allowed to publish the reports, so it had to be removed. I'd rather do that than allow your comments to be deleted along with the post. So in regards to the speed and the quality of the information, we didn't change anything that would alter the results. There are now two fewer pages to download during the process of starting a search from the home page. All the remaining pages were just optimized for delivery. I'm disregarding work some of my coworkers did in that statement, but I'm concerned I'd bore you with technical details due to my inabilities to edit. For the flights that you see showing up under nonstop, one-stop, and multi-stop there is a reason. Behind the scenes all the itineraries are bundled pairs when shopping by price. Within the result set (the size is dependent on the market) there are duplicates. So if a nonstop outbound is "bundled" with anything other than a nonstop for the return, then its listed under the 1-stop and/or multi-stop. The price is dependent on the route, hence the different prices. Hopefully that makes sense. HWGeek, I'll pass along the comment in regards to the price per passenger vs total price and its size. So to start with I have to apologize for having to edit the original post. We aren’t allowed to publish the reports, so it had to be removed. I’d rather do that than allow your comments to be deleted along with the post.

So in regards to the speed and the quality of the information, we didn’t change anything that would alter the results. There are now two fewer pages to download during the process of starting a search from the home page. All the remaining pages were just optimized for delivery. I’m disregarding work some of my coworkers did in that statement, but I’m concerned I’d bore you with technical details due to my inabilities to edit.

For the flights that you see showing up under nonstop, one-stop, and multi-stop there is a reason. Behind the scenes all the itineraries are bundled pairs when shopping by price. Within the result set (the size is dependent on the market) there are duplicates. So if a nonstop outbound is “bundled” with anything other than a nonstop for the return, then its listed under the 1-stop and/or multi-stop. The price is dependent on the route, hence the different prices. Hopefully that makes sense.

HWGeek, I’ll pass along the comment in regards to the price per passenger vs total price and its size.

]]> By: HWGeek http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1977 HWGeek Wed, 20 Aug 2008 01:29:32 +0000 http://blog.delta.com/?p=931#comment-1977 Scotl453 I just did the ALB - ATL, what is funny is the 1 stops are cheaper than the direct even though they are the same flight lol. Scotl453 I just did the ALB – ATL, what is funny is the 1 stops are cheaper than the direct even though they are the same flight lol.

]]> By: scotl453 http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1976 scotl453 Tue, 19 Aug 2008 23:32:45 +0000 http://blog.delta.com/?p=931#comment-1976 Clarification: Nonstop itineraries appearing under the different headings. Try ALB-ATL for example and you'll see what I mean Clarification: Nonstop itineraries appearing under the different headings. Try ALB-ATL for example and you’ll see what I mean

]]> By: scotl453 http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1975 scotl453 Tue, 19 Aug 2008 23:31:29 +0000 http://blog.delta.com/?p=931#comment-1975 Even worse is how nonstop appear under the nonstop, 1-stop, and multi-stop headings when in fact it is the exact same flight (same dept and arrival times, transit times, and flight number). Even more annoying is how they all have different prices listed too. This is by far my biggest complaint. I would rather wait for the correct information then have a speedy experience to be given poor information. Even worse is how nonstop appear under the nonstop, 1-stop, and multi-stop headings when in fact it is the exact same flight (same dept and arrival times, transit times, and flight number). Even more annoying is how they all have different prices listed too.

This is by far my biggest complaint. I would rather wait for the correct information then have a speedy experience to be given poor information.

]]> By: HWGeek http://blog.delta.com/2008/08/19/try-and-catch-us/comment-page-1/#comment-1974 HWGeek Tue, 19 Aug 2008 18:18:45 +0000 http://blog.delta.com/?p=931#comment-1974 I have noticed it, what bugs me is especially at night if I am about to book a flight and am searching to see which flights are cheapest. For example if I am flying JFK to FLL and I want to check JFK to MIA or LGA to FLL or LGA to MIA, when I am done checking and go back to JFK to FLL if the price were cheaper I sometimes find the price is now to 20 dollars higher than what it was 20 minutes prior. But the next day when I do the search again it's back to the lower price. Also I wish you guys would put the total for everyone on the booking page and not just per person. Very confusing especially for my mom and aunts who are older and can bearly read small lettering. My aunt thought she had a great deal the other day only to find out the price listed was per person. I have noticed it, what bugs me is especially at night if I am about to book a flight and am searching to see which flights are cheapest. For example if I am flying JFK to FLL and I want to check JFK to MIA or LGA to FLL or LGA to MIA, when I am done checking and go back to JFK to FLL if the price were cheaper I sometimes find the price is now to 20 dollars higher than what it was 20 minutes prior. But the next day when I do the search again it’s back to the lower price.

Also I wish you guys would put the total for everyone on the booking page and not just per person. Very confusing especially for my mom and aunts who are older and can bearly read small lettering. My aunt thought she had a great deal the other day only to find out the price listed was per person.

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