Our first plane with Wi-Fi will roll out this fall, with 75 planes by end of year and 330 by summer 2009. We know you have questions…
Post them here and we’ll answer as they come in.
Chris
Manager, Global Product Development
In-Flight Entertainment
17 Responses to “ Broadband Wi-Fi in the sky, coming to the Delta fleet soon! ”
Leave a Reply
You must be logged in to post a comment.
August 6th, 2008 at 11:54 am
This is great!!! I hope you add it the JFK-BOM as one of the first. I fly that a couple times a year and that would make working and passing time a lot easier on the 16 hour flights!
August 6th, 2008 at 11:55 am
Now this is awesome! I know us travelers with laptops will fall in love with this service!
August 6th, 2008 at 11:58 am
Will the service limit us to certain websites or will we have access to the majority of the internet? Do you intend to eventually expand service to international aircraft? How much does it cost to install one of these units on an aircraft?
August 6th, 2008 at 12:01 pm
I have questions.
Question 1: If I am asleep for he first 3 to 4 hours on my 6 hour flight, will I still be billed 12.95 for the remainder of the flight?
Question 2: WIll voIP and other voice services be blocked?
Question 3: Will there be discounts for medallion members I make silver on the 12th woohoo. I hear they throw you a little ticker tape parade while you walk off the plane when you reach medallion status for the first time.
Question 4: Don’t you guys think 10 and 13 bucks is kind of expensive?
August 6th, 2008 at 1:00 pm
I agree with the commenter above that medallion should get free / discounted prices.
Otherwise, can we buy a yearly plan? Much like crown room?
Also, international flights (being the longest) are the key. My understanding is that this won’t work for those, right?
Finally, will your partners get the same tech (comair, etc)?
August 6th, 2008 at 1:04 pm
This is great news! My understanding is that the MD-88s will be first in line to receive the service. What about power in seats? Should we expect to have a fully charged battery before getting on the plane? I would like to see 110v and not empower (I think DAL knows this already) so that we can use our regular laptop power bricks. I would like to see complimentary (or discounted) fees for F pax. Thanks!
August 6th, 2008 at 2:18 pm
yeah those MD-88′s need some entertainment on them, I flew on two and there was no TV no in flight movie, and while it was just a 2 hour and 45 minute flight I was so board. I didn’t bring any DVD’s for my laptop because I expectd at least an in flight movie.
August 6th, 2008 at 5:09 pm
Divyesh605…this service is initially being deployed across the domestic fleet as the gogo service is only available across the 48 contiguous states. We expect the service to expand to include the rest of North America, including Canada, Mexico and the Caribbean.
golich17…Delta will not block or filter content or specific Web sites; instead we’ll rely on the good judgment of our passengers. We have policies and procedures in place that enable us to address inappropriate behavior, should it be necessary. In terms of limiting access to certain Internet applications, the only limitations we anticipate are the use of traffic management policies.
HWGeek…Q1 Yes Q2 Yes Q3 Not at this time Q4 No
ben…Aircell and Delta will look at package pricing and subscriptions but the service will roll out with the pricing structure as announced. Once the mainline fleet is complete, we’ll look at the feasibility of offereing the service on select aircraft within the DC fleet.
TinFlyer…In-seat AC 110 volt power outlets are available at all seats in the First Class cabin of Delta’s domestic 737, 757 and 767-300 aircraft. No special adapter is needed for these AC power ports.
Delta also offers USB ports to all customers in the First Class and Economy Class cabins on aircraft that feature Delta on Demand. These ports provide sufficient power to recharge small personal electronic devices, such as a mobile phone or media player.
Our MD88/90s typically don’t fly more than 3 hour missions.
August 6th, 2008 at 6:20 pm
Good, glad VoIP and other voice apps will be blocked.
August 6th, 2008 at 6:46 pm
Well, it’s good that finally someone has met the needs of their customers. I’m sure you won’t have many problems involving inproper judgement when it comes to internet access, however you should act swiftly and professionally should something arise. Hopefully I’ll see this service on Northwest sooner or later as well
August 6th, 2008 at 9:04 pm
There should be a “NO LAPTOPS IN BATHROOM RULE” for obvious reasons.
August 6th, 2008 at 10:33 pm
HWGeek…did you have to go there?
August 7th, 2008 at 5:25 pm
What will the upload and download speeds be?
Will the speeds in first class be faster?
Also where there be useage caps?
Will there be a required software download to use the wi-fi or will you just need to access the SSID?
Can people pre-pay for access when they buy their ticket?
Also if its a family with multiple computers will they have to pay full price for each laptop or will it be discounted after the first?
August 7th, 2008 at 6:51 pm
Just like with all other pay-for-Wi-Fi services, I’m sure the prepay option won’t be available. Instead, when you open a web browser, you will be directed to the Delta Gogo webpage which will prompt you for payment information depending on the length of flight. This is the way many companies have their Wi-Fi set up and it seems to be the easiest. This way, once you’ve purchased you access, you will enter a username and password more than likely to access the internet and utilize the signal.
Chris, am I correct?
August 7th, 2008 at 11:04 pm
I just hope it isn’t similar to the way the ATL airport is set up, I know too many people who think they can login with T-Mobile or another service they subscribe to, and are hit with a roaming fee.
The price IMO should be shown before anyone connects.
December 18th, 2008 at 4:45 pm
Bad Ad. The e-mail ad I received states: “Maximize your time in flight with broadband Wi-Fi”. I think I would word that a little differently. Why would anyone want to maximize their time in flight?
December 24th, 2008 at 12:44 am
Curious if provisions will be made for multiple leg flights?
IE last week I flew from Anchorage, AK to Salt Lake City, UT to Atlanta, GA to Melbourne, FL. Would I pay $12.95 + $12.95 + $9.95 or would the initial $12.95 cover me for the day?