Tales abound of passengers, and sometimes employees, misbehaving on flights. The media even publishes an annual survey of the year’s worst travel moments. What you will rarely read, however, is how an airline employee or fellow traveler went above and beyond to help out someone in need. Part 4 of our Stories from the Front Line is below. Hope you enjoy!
A reservations agent in the Dallas office received a frantic call from the wife of a passenger in transit. Her husband was on his way to say farewell to his brother who was in hospice. It was a race against time, and his originating flight had been delayed by several hours due to weather. He was on his way to Cincinnati to catch the flight to Michigan, where his brother lay dying, and he only had four minutes to make the connection. His wife, who had been tracking his flight, called Delta Reservations and begged the agent to do everything possible to help him make his connection. There was not another flight to Michigan until the next day if he missed the flight. The agent made several quick calls to the Cincinnati gate and flight operations, and the last flight to Michigan was held so the passenger could pay his final respects to his brother.
Nancy
Senior Analyst
Customer Care
October 9th, 2008 at 10:06 am
I flew late in September from Atlanta to Dallas. I have a bunch of medical problems, suffice it to say. One is Diabetes. THe stewardess put me in the front of the plane. I don’t fly first class, but she took good care of me.
I remember admiring a plane on the field in Atlanta. I love to fly. That’s it though. When we landed in Dallas I had passed out. I wasn’t really present as they put me in the ambulance, but my oldest son remembers. He threatened to send the women who called him a thank you note! THat’s really something for one of my socially unconscous kids. Wanda Hamil must have been that sweet women. I can’t thank her enough. If you see her tell her Cyndl is grateful.