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Archive for June, 2008


Speediest Airport in the US?

There have been a lot of announcements at LaGuardia Airport the past few weeks – three pretty big improvements to your wait times in our terminal. Frequent fliers (especially out of LGA), tell us what you think!

1. Paperless Check In

First, I’ll tell you about my experience using paperless check-in and boarding yesterday, which we’re currently testing at LGA. This program has made me even MORE convinced of the importance of having my Blackberry nowadays. I was flying out of LaGuardia and running a little late, as usual. I checked in at mobile.delta.com before I got to the airport and received my boarding pass on my BB.

Once I got to the airport I showed my BB to the TSA security officer, who scanned my BB and let me through. It was a breeze! Thinking the hard part was yet ahead, I got ready to board the plane thinking to myself, “how in the world will this work?” I was AMAZED. The Delta agent scanned my BB just like they had in the past with my paper boarding pass, and on the plane I went. It was too easy. I just want to know when this will go to all airports – especially Atlanta!

2. TSA Self-Selecting Lanes

The Transportation Security Administration launched a new screening system for passengers at LaGuardia last week allowing people to sort themselves into one of three lines. So far, twenty-five U.S. airports already have the three-lane system at their terminals. Here is the breakdown:

  • Green circle: for families with small children and strollers, groups, people needing special assistance and people who are new to flying.
  • Blue square: for casual travelers familiar with security check-in procedures and carrying multiple bags.
  • Black diamond: for expert travelers who know to wear shoes that can be flipped off easily and travel light.

3. Clear Registered Traveler Program

Earlier this month, we announced a partnership with Clear to operate separate fast lanes our JFK and LGA terminals. As you may have heard, the Clear system allows the TSA to prescreen passengers with iris and fingerprint images and then receive a card that allows them to access Clear’s designated security lanes. Learn more about Clear here.

Will these enhancements speed up check-in procedures? Which do you think will be most helpful on your next trip?

Karen
Manager
Delta Technology

No Job Too Hard: Aircraft Maintenance

The recent “Top Shop” award and elite 1SO 9001 certification earned by TechOps–Delta’s aircraft maintenance, repair and overhaul group–reminds me that Delta has a long tradition of high-quality mechanical work that goes back to the 1920s.

“No Job Too Hard” was the slogan of the Delta Air Service mechanics, shown below in 1929, standing outside the hangar at Selman Field in Monroe, Louisiana. Planes from all over the southern United States came to Monroe for repair work and overhauling by these wood and wing workers, fabric workers, welders and metal workers, motor mechanics and mechanic’s helpers.

The Monroe Morning Post wrote that Delta’s “fame for turning out high class work has about passed that of any similiar shop in the southern states.” One pilot, who had his plane repaired at Monroe after a crash, remarked: “Those fellows could take the tail of a plane and build the rest easily.” “He was right in every respect excepting one,” said C. E. Woolman, Delta’s vice president and general manager, “They don’t even need the tail to start on.”

In 1929, Delta Air Service’s Monroe shop offered the most complete services in the central southern U.S. for the repair and overhaul of planes. Today, Delta TechOps is the largest airline MRO in North America, serving more than 100 aviation and airline customers from around the world. To learn more about DeltaTechOps, visit www.DeltaTechOps.com.

Marie Force

Archives Manager

Destination: Mexico City

It’s summer, and when I am traveling on those long, hot days, a margarita sure would hit the spot! Luckily for me, starting this month, Delta is now featuring Herradura tequila onboard!

Today Tequila Herradura, one of the oldest and most storied tequila brands since 1870, announced its partnership with Delta Air Lines to offer the signature Herradura Silver Margarita to passengers traveling on all Delta flights worldwide.

Recently, my coworker Jonathan and I visited Mexico City, and had several occasions to try some tasty Tequila Herradura in its native land, sometimes in margaritas, and sometimes on its own. Also while we were there, we visited a local silver shop, Alameda park, the Pyramids at Teotihuacan, the Zocalo, and the Palacio de Bellas Artes. And of course, we stopped into the bars at the Hotel Maria Cristina and at the top of the Torre Latinoamericana for refreshing breaks (read: tequila) from sightseeing.

We’ve captured all this and more on our travel guide. Take a look!

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Mexico City is a fun place with lots of great food to taste and sights to see. Of course, there are also beverages to imbibe! And when you go, now you can give your taste buds a little tequila practice before you land.

Frank
Manager
Customer Insights & Analytics

Life Before the Big Game

Hey everyone,

One of the questions I am asked a lot is: “What do you guys actually do 5 to 6 hours before a night game?” It’s a good question, and one that changes day-by-day, so I thought I’d walk you through my pre-game routine before yesterday’s home game against the Milwaukee Brewers.

With Catie out of town visiting family, I was able to get some of my off-field obligations out of the way. When Catie is with me, we like to spend as much time as possible together, but since she was gone, I took the middle of the day (from about Noon-2 p.m.) to get some of my business affairs in place. That meant staying at home (it’s getting hot here in Atlanta, so air conditioning is becoming my best friend) and signing a set of 3,000 baseball cards to sign for the company Upper Deck, the trading card company who I have a relationship with. I can’t sign all 3,000 cards at once (I’m pretty sure my hand would fall off, which wouldn’t make Bobby Cox, our manager, happy) so I signed about 300 baseball cards in half an hour and then got ready to head to the field.

Turner Field

At around 2 p.m. I arrived at Turner Field. I’m usually one of players that gets there the earliest. I like to spend some time in the video room talking to the coaches, or getting some treatment from our trainers. After that, I spent some time in a Bible study session. The Bible study session was a chance for me to clear my mind, and put a lot of things in perspective. Many players throughout Major League Baseball are active participants in some sort of Bible study session, and I’m no different. Faith and family are important to me, so this is something that I like to do when I have the chance.

Dream House

At about 3:45 p.m. (3 and a half hours before first pitch) I was excited to come out to the field because of two reasons: the first was that I had been selected by the charitable organization Dream House to film a Public Service Announcement that will be shown across the city of Atlanta and state of Georgia. (See photos from the shoot here). As some of you know, Dream House is an organization dedicated to helping medically fragile children, and I have teamed up with Delta to donate 25,000 SkyMiles to the facility for every home run that I hit. Dream House (which received almost a million SkyMiles last year from Delta) is then able to fly their children across the country to hospitals where they can receive the absolute best treatment. It was very touching to hear yesterday from their CEO, Laura Moore, that thanks to these SkyMiles, they were able to fly a young girl from Atlanta back and forth to a specific hospital in Pittsburgh to receive the best medical attention possible. It makes everything we do worth it.

After I wrapped up the filming of the PSA (it took me a few ‘takes’ to master the script- I had to check out the script a couple times to make sure I memorized the words correctly) I walked back to the dugout around 4:15 p.m. and met up with the first round draft picks of the Atlanta Falcons, Matt Ryan (Quarterback) and Sam Baker (Offensive Lineman).

Fellow Atlanta Players

Matt and Sam were at Turner Field to do a promotional bit for the Falcons where the three of us were filmed by the Falcons video staff talking and getting to know each other. Matt and I hit off a friendship quickly. Some of you may not know this, but in 2002 I actually signed a football scholarship to play defensive back at Clemson University, which is an ACC school located in South Carolina. Matt, who the Falcons picked 3rd overall in this year’s draft, was the starting quarterback for Boston College the past few years, another ACC school. It’s funny how our careers worked out. Who knows, I might have been on the other side of the football field from Matt the past few years, trying to pick off his throws. Instead, I’m the right fielder for the Atlanta Braves and he’s the (future) starting quarterback of the Atlanta Falcons.

Since he’s new to the town (he admitted he’s a Phillies fan because he grew up outside of Philadelphia) I’m looking forward to spending some more time with him and showing him what’s great about the city of Atlanta. He’s a very cool guy and we scheduled to play some golf in the near future. I’m also a big Falcons fan (Delta also proudly sponsors the Falcons!), so I told him I’ll plan on catching him at his games this fall.

By the time Matt and Sam left it was nearly 4:40 p.m., which is the normal time for batting practice and warm ups. From 4:40 p.m. on it’s about nothing but focusing on the game, taking care of some minor adjustments, autographing anything and everything for the fans, and then getting ready to run out there and play for the Braves!

Best,
Jeff

Delta is proud to be the Official Airline of The Atlanta Braves.

Paperless Mobile Check-in Test at LaGuardia

There’s good reason that many of us New Yorkers think that we could never live anywhere else. Many of us believe that we’re often “out in front” on the cutting edge. That means the latest fashions, the newest gadgets, the best shows… and the list goes on.

With this in mind, many of us will be excited to hear about Delta’s latest and greatest in electronic check-in. And, guess where we’re testing it? Hint: not at Delta’s world headquarters in Atlanta, but, instead… you guessed it! New York City. (Click the image for a larger iPhone example of our LGA test)

Just last week, Delta Air Lines, in partnership with the Federal Transportation Security Administration (TSA), began testing paperless mobile check-in for customers traveling from New York-LaGuardia (LGA) to any U. S. destination. What this means is that you have the option of bypassing the lobby by using their PDA and other Web-enabled device to check in for domestic travel from LGA to any U. S. airport. How great does this sound? You can use your electronic boarding pass, displayed on your mobile device - no paper! - to proceed to the security checkpoint, and then straight to the gate to board your flight.

I’ve mentioned before how Delta is focused on respecting, enhancing, and saving your time wherever we can throughout the travel experience. This means from booking your ticket all the way through picking up your bag at your final destination. Paperless mobile check-in is one more way that we’re “putting our money where our mouth is,” so to speak. It’s no secret that checking in online from the comfort of home or office has become quite popular. But this latest advancement means that, at LaGuardia, when traveling to a U. S. destination, it’s even easier than that. Imagine checking in for your flight, for example, when in your taxi or car to the airport; or, when you’re walking from the parking lot to the Delta terminal. Go right through the doors to the TSA security line - mobile device in hand - and you’re on your way. It works if you’re checking bags, too. Just head for the Delta bag drop location prior to security screening.

Now, the check-in process can take place from anywhere, at any time withing 24 hours of flight departure. At the same time, think “green.” You’ll be helping environmental sustainability by reducing paper and ink usage. No matter how you look at it, we believe that this is a winner!

After the test is successfully completed in LaGuardia, we hope to leverage paperless check-in across our domestic system, to and from any U. S. airport.

If you’re heading out of LaGuardia on Delta, first of all, thank you. Secondly, experience our newest check-in technology by giving paperless mobile check-in a try. And let us know how what you think. We’re listening.

As always, thank you for choosing Delta. We appreciate your business.

Brian T. Rutter

Director - Sales & Marketing

New York

Delta Air Lines, Inc.