Tales abound of passengers, and sometimes employees, misbehaving on flights. The media even publishes an annual survey of the year’s worst travel moments. What you will rarely read, however, is how an airline employee or fellow traveler went above and beyond to help out someone in need. Part 3 of our Stories from the Front Line is below. Hope you enjoy!
Throughout the month of December, Delta sponsors a Military Lounge for all active and retired members of the armed forces who are traveling over the holidays. The lounge, which is staffed by Delta volunteers, is a place where military personnel can relax and enjoy food and entertainment.
I was working the lounge on Christmas day, when a military family with three small children stopped by. They had arrived that morning on a military charter from Germany. Bad weather across the system had grounded some crews, and their connecting flight to Las Vegas had been cancelled. After traveling all night, the family would not be able to reach their home until almost midnight. A Delta family that was working in the lounge took the stranded travelers home with them so they could enjoy Christmas dinner before they headed out on the last leg of their long journey home.