http://blog.delta.com/2008/05/19/ten-tips-for-resolving-a-travel-complaint/ Tue, 6 Jan 2009 11:01:45 +0000 http://wordpress.org/?v=2.7 hourly 1 http://blog.delta.com/2008/05/19/ten-tips-for-resolving-a-travel-complaint/comment-page-1/#comment-1639 estewart6 Thu, 05 Jun 2008 04:33:43 +0000 http://blog.delta.com/?p=394#comment-1639 I took a <a href="http://www.mshare.net/aboutus-quiz.html" title="survey" rel="nofollow">survey</a> through Mindshare that tests your customer care IQ. I got a 68%... D+. But that's better than most people are getting. I took a survey through Mindshare that tests your customer care IQ. I got a 68%… D+. But that’s better than most people are getting.

]]> http://blog.delta.com/2008/05/19/ten-tips-for-resolving-a-travel-complaint/comment-page-1/#comment-1571 lizjames Tue, 20 May 2008 03:07:49 +0000 http://blog.delta.com/?p=394#comment-1571 I found Mr. Branatelli's article cogent and realistic. I found this post defensive and, frankly, not that credible. In fact, the attitude of your post perfectly reflects the atmosphere Mr. Branatelli's article described. I found Mr. Branatelli’s article cogent and realistic. I found this post defensive and, frankly, not that credible. In fact, the attitude of your post perfectly reflects the atmosphere Mr. Branatelli’s article described.

]]> http://blog.delta.com/2008/05/19/ten-tips-for-resolving-a-travel-complaint/comment-page-1/#comment-1567 golich17 Mon, 19 May 2008 19:36:07 +0000 http://blog.delta.com/?p=394#comment-1567 I've followed these rules before when complaining to American. My letter wasn't long but it also wasn't short. They ended up giving me $100 to shut up I guess :) Luckily, I haven't had too many problems on Delta. I’ve followed these rules before when complaining to American. My letter wasn’t long but it also wasn’t short. They ended up giving me $100 to shut up I guess Luckily, I haven’t had too many problems on Delta.

]]> http://blog.delta.com/2008/05/19/ten-tips-for-resolving-a-travel-complaint/comment-page-1/#comment-1566 Nancy M Mon, 19 May 2008 17:02:49 +0000 http://blog.delta.com/?p=394#comment-1566 TriStar Fan: The Washington Post article is worth a quick skim. There were a couple of consumer tips I found useful that I was not aware of. TriStar Fan: The Washington Post article is worth a quick skim. There were a couple of consumer tips I found useful that I was not aware of.

]]> http://blog.delta.com/2008/05/19/ten-tips-for-resolving-a-travel-complaint/comment-page-1/#comment-1565 TriStar_Fan Mon, 19 May 2008 16:16:29 +0000 http://blog.delta.com/?p=394#comment-1565 In his mind, he really thinks he's helping out the traveling public. I've not read his article but people can think for themselves and not have to be told how to do something. In his mind, he really thinks he’s helping out the traveling public. I’ve not read his article but people can think for themselves and not have to be told how to do something.

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