Tales abound of passengers, and sometimes employees, misbehaving on flights. The media even publishes an annual survey of the year’s worst travel moments. What you will rarely read, however, is how an airline employee or fellow traveler went above and beyond to help out someone in need. Part 1 of our Stories from the Front Line is below. Hope you enjoy!
A family of five traveling on a Delta flight from JFK to Shannon Ireland, discovered just before takeoff that they had lost their passports and $4,000 in cash. Crew, gate agents, and passengers all pitched in to search the plane and gate area, with no success in finding the missing documents and cash. Unfortunately the family had to be escorted off the plane, since they would not be able to clear immigration in Ireland without passports. To tide them over until they could return to Shannon, the passengers and crew took up a collection and presented the family with $1,600.
Nancy
Senior Analyst
Customer Care
April 29th, 2008 at 3:51 am
When I first heard about this story on an aviation forum I was very happy to be able to say that I am a part of the Delta family. Any everyone else on the forum was giving thumbs up and kudos to Delta and the things we do. And it’s not just the employees, it’s the customers too! Great story and thanks for sharing it with the rest of the Delta community!
May 7th, 2008 at 12:55 pm
RightSideNov — you are right! We often hear of passengers who have given money or other types of assistance to a fellow traveler in need. Thanks for your comments.