Tales abound of passengers, and sometimes employees, misbehaving on flights. The media even publishes an annual survey of the year’s worst travel moments. What you will rarely read, however, is how an airline employee or fellow traveler went above and beyond to help out someone in need. Part 1 of our Stories from the Front Line is below. Hope you enjoy!
A family of five traveling on a Delta flight from JFK to Shannon Ireland, discovered just before takeoff that they had lost their passports and $4,000 in cash. Crew, gate agents, and passengers all pitched in to search the plane and gate area, with no success in finding the missing documents and cash. Unfortunately the family had to be escorted off the plane, since they would not be able to clear immigration in Ireland without passports. To tide them over until they could return to Shannon, the passengers and crew took up a collection and presented the family with $1,600.