As many of you know (our customers who will be directly affected were contacted last week) in an effort to manage costs in light of record fuel prices, we’ve made the prudent business decision to close several of our secondary Crown Room Club locations at the end of this month. You can find a full list of updated locations here. At this time we will also be converting our BusinessElite lounges in Atlanta and New York-JFK into Crown Room Clubs to further streamline our efforts in these markets. Our international premium passengers will continue to enjoy BusinessElite-like amenities, including pre-flight appetizers, in these facilities.
Delta’s Crown Room Club product continues to be a major focus for us as we strive to provide our customers with a premium travel experience. You can count on receiving the same quality experience in our other clubs that you’ve come to expect. These changes are designed to strengthen our overall portfolio as one of the broadest airport lounge networks in the world.
Our members currently gain access to nearly 100 lounges through Delta’s own Crown Room Clubs and those of our SkyTeam® partners worldwide.
Later this year, we will open newly constructed facilities in Jacksonville, Miami, and Raleigh-Durham. We’re certain you will notice the upgrade to the lounge experience we provide in each of these markets. Our MIA location has been designed with the Miami scene in mind, including custom Maurice Villency furniture. Look for its opening, as well as the opening of JAX, this summer. RDU will open later this year.
Joe L.
General Manager
Product Marketing
April 16th, 2008 at 4:33 pm
Well i’m sure this wouldn’t be a big deal since you cooperate with NW and CO. Anyways, soon you’ll be able to utilize the handful of WorldClubs
April 16th, 2008 at 4:35 pm
By the way, should it come down to naming the club either WorldClubs or Crown Room Club, I’d go with WorldClubs, and make the “World” consistent throughout your branding, such as World Business Class, etc, as you will become a “World” airline. Hopefully I’m not getting to ahead of myself
April 17th, 2008 at 4:14 am
Is it true there is no longer Crown Royal in the Crown Room Clubs?? If so that is quite sad! :o(
April 17th, 2008 at 8:49 am
golich17 makes sense. If/when the merger get approval, each airline will have to “give ‘n take” on some major changes, and the name WorldClubs sounds universal and makes common sense since DL will become a powerhouse airline that much more.
April 17th, 2008 at 8:23 pm
The airline industry may not be the only on where the customer takes it in the chin (or elsewhere) when things get tough, but it seems like we passengers suffer disproportionately.
Given current reciprociity with other SkyTeam carriers and their lounges, it would be helpful if the Crown Room Club location page on Delta.com could update those airports where CRCs are closing with affiliate member clubs that members can use.
April 21st, 2008 at 1:12 pm
When it was annouced that Platinum level members would have to start paying for their Crown Room memeberships Delta said they would be making great improvements to the CR to make it better. I am still waiting for these improvements three years later.
I pay my annual fee and have not seen the improved decor, food, beverages or service that were promised.
When I look at the quality of some of the other airline’s lounges I feel somewhat cheated. Continental’s lounges are quite nice.
I plan to remain a loyal Delta customer and CR member in the future but I feel that the services offered to the premium business class traveler is starting to fall off.
May 7th, 2008 at 12:32 pm
I understand the need to reduce costs in today’s economic climate. However, I do not agree with Delta’s decision to close the CR in PHX. My reason is this: Once the merger with NWA is completed, a combined DAL and NWA will occupy the majority of the northern concourse of Terminal 3 at Sky Harbor. Unless Delta anticipates a major pullback from PHX, we are talking nearly 30 flights a day combined with NWA. From my experience in PHX when living in Scottsdale before my return back to Atlanta, there are a high number of Plats both DAL and NWA that will be very upset about this news. The others that are closing are mostly understandable - but I wish someone at Delta making these decisions would have the foresight to look down the way at the negative impact this will bring to the combined carrier.
May 8th, 2008 at 10:00 pm
Mgmt does it again, another bone head move at cvg that leaves the phat plat’s scratching their heads. Closing the B14 CR and leave the A concourse CR open, but only M-F. Come on, you get more seat revenue out of cvg than anywhere, and you continue to act as if you don’t give a darn if cvg exists or not. Are you trying to drive us to SDF, DAY, CMH or IND????? I guess when you have a monopoly in cvg you can get away with it. Maybe with the impending merger, you cut cvg as a hub and we finally get some carriers that want our business. The cvg plat’s have been fiercely loyal to DL, for we know a good thing when we see it, when will you reconize it?
Phat Plat
May 8th, 2008 at 10:46 pm
Hmmm. When Delta hit me up for a fee to renew my Crown Room membership they forgot to mention that they would be closing a bunch of the lounges. Must have just been an oversight, huh? Announce the changes right AFTER everyone has to renew. Thats a sound honest business practice, isn’t it? Well maybe I’ll take my Platinum business and spend it at American instead.
May 9th, 2008 at 9:51 am
I can not believe you are closing the Crown Room in Phoenix. Last month I just coughed up 70,000 miles to join the Crown Room over this next year and I live and fly out to Phoenix. It would have been helpful to know that you were going to close the Phoenix room down so I could decide whether it was worth the cost to join. I want my miles back!
May 11th, 2008 at 3:02 pm
I am truly upset that the Crown Room at the Seattle Airport (SeaTac) was permanently closed on April 30th. I was in that Crown Room on April 28th and there was no indication that it would be closing. Also, I had not received notice that it was closing as mentioned in the article of April 16th. SeaTac is my home airport.
I am a platinum level member and have been using that Crown Room for many years. All of the Delta flights leave from Concourse A and the Northwest flights leave from the South Satellite. When the merger goes through which concourse will Delta use? The A Concourse was just completely redone a few years ago.
I have purchased a Crown Room membership for myself and my husband each year. My husband does not fly as much as I do but has enjoyed using the Crown Room at SeaTac. I will continue to purchase a Crown Room membership for myself but I will no longer purchase a membership for him.
May 12th, 2008 at 9:33 pm
In response to Oxbusfrm, the CVG B14 CRC is not closing. The Business Elite lounge is being consolidated into the Crown Room along with the appropriate amenities.
May 15th, 2008 at 2:40 pm
I agree previous comments. I feel very ripped off to find I have spent $300 to renew a membership and then come to find out that Crown Rooms in London & Phoenix which I have mostly frequented are being closed. I also agree the Atlanta Crown rooms are deteriorating and are hopelessly overcrowded. I am really begining to question loyalty to Delta and to be honest as a frequent international traveller am now begining to look at other airlines. Very poor stratgeic move in my opinion.
May 16th, 2008 at 1:11 pm
Again, an agreement, as a Seattle based many year platinum member who recently renewed I feel my membership has been devalued by at least half. Are you listening Delta??? What are you going to do for your best customers?? Why not a fuel surcharge for all instead of penalizing a few!
June 25th, 2008 at 9:09 am
As someone who flys 4 planes a week I’ve come to rely on CR as an “island of calm” in the sea of chaos that is ATL Terminal A.
I was floored at the decision to pull top shelf brands and replace them with crap. Crowne Royal? Gone! Tanqueray Gin? Gone! Replaces with Seagrums? Please! Its more offensive to the saavy of frequent business travelers.
Several years ago DL wanted to charge CR members for cocktails. The uproar from the FF community put that down. But with today’s cost cutting measures I found myself going to buy a drink at Chilis and get the brand I like.
Here’s a suggestion: If you have to keep the drinks free then use the cheap stuff. But keep the top shelf stuff and charge a couple of bucks for it. I’m willing to pay.
October 11th, 2008 at 1:44 pm
Disappointed to hear you are closing the RDU club for 6 months during the move to terminal 2. Somehow another airline managed to get their club built and are opening it when T2 opens 10/26/08. As a frequent flier from RDU and loyal DL Plat I am left thinking this may be the time to start thinking about alternatives.
I hope you treat the folks from the “old” RDU CRC well until you open the new club as these folks were great and I looked forward to starting my day in the air with them despite the issues with such a small CRC.
October 17th, 2008 at 10:18 am
I would like to see free WiFi access in Crown Rooms, World Clubs have it. In the old days of dial-up communication Crown Rooms provided free phone lines, a wireless router is surely cheaper than dozens of wired phone lines. Putting greens, massager chairs and free alcohol I can do without.
October 17th, 2008 at 12:07 pm
sks - if you are a CRC member (as opposed to using an AMEX card for access) you can request a T-Mobile card from a CRC agent for free. It gives you 24 hours of access. Next visit ask for another one.
October 17th, 2008 at 1:45 pm
Thanks, I am a CRC member, I’ll try it. Delta sure does not advertise that fact.
November 7th, 2008 at 3:44 pm
Buying a CRC membership makes no sense. Buy a Presidents Club membership and you can use Crown, WorldClub, AND the Alaska Board Room (which at Sea-Tac in particular is AWESOME).
And since the Presidents Club is far better anyway–more and better snacks, for instance–it just makes sense.
November 10th, 2008 at 3:13 pm
So buy buying with Continental, you get the Crown Room Club, WorldClub, Presidents Club, and Board Room, just the same as buying a Crown Room? Hmmmmm . . .
Now while the second comment is objective, I’ve not been too impressed by CO’s munchies when I’ve used them before.
March 1st, 2009 at 2:02 pm
Good day all. I am a newbie here. I have a quick question regarding Business lounge or Crown Club Room entry privileges. I will be flying out of JFK to ANU (antigua) and will be flying business class. My question is, will I be able to access any of the lounges at JFK. Also, which terminal (2 or 3) do I need to go to.
Thanks in advance to all who reply
March 11th, 2009 at 8:57 am
Sky Club? Crown Room Club was so distinguished. It had brand legacy. It actually gave the customer a sense of how they were to be treated. Big mistake. I am sorry to see the name go.