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Archive for April, 2008


30 Years Across the Atlantic

Today Delta celebrates 30 years of transatlantic service!

In 1978, service across the Atlantic was a “dream come true” for us, after trying more than a decade for authority. Our first Delta-operated transatlantic Lockheed 1011 flight began its journey in New Orleans, then stopped in Atlanta before continuing on nonstop to London-Gatwick.

The following day, May 1, 1978, was another big day for Delta as the return flight left London for Atlanta.

Drizzly weather did not dampen the spirits of those during the ribbon-cutting ceremony on the ramp at Gatwick’s Gate 18. Sir Kenneth Keith, Rolls-Royce’s chairman of the board is pictured here cutting the ribbon at our celebration. To his left is Delta CEO Dave Garrett; and on the right dressed as a “Southern belle” is Sherry Cardinale, a Delta marketing representative, beside John Mulkern, chairman of the British Airports Authority, and Carolyn Cote, Delta flight attendant.

Today, Delta operates service to more worldwide destinations than any airline with Delta and Delta Connection flights to 306 destinations in 58 countries.

Celebrate with us! Jet Delta to London.

Marie Force
Archives Manager

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If your time is money, we may have the solution in NYC

When I talk to Delta’s frequent business customers in New York, many of them tell me the the most precious thing they have is their time - and, that there are never enough hours in the day or week to get everything done before the next one begins.

Our business customers also tell me that when they travel, they’re looking for opportunities that allow them to move quickly through the pre-flight or post-flight travel experience; they tell me that whenever possible, they seek ways to attempt to eliminate hassles and avoid lines. In short, they’re looking to maximize their precious time by increasing productivity and efficiency.

If this sounds like you, I’m delighted to tell you about Delta’s new codeshare relationship with US Helicopter in New York. Imagine traveling Manhattan to JFK in just 8 minutes. Our customers traveling to or from New York City have more convenient ways to book time-saving US Helicopter service between downtown Manhattan or 34th Street and John F. Kennedy International Airport. Through a new codeshare agreement, travel agents can now book Delta customers on US Helicopter via the major reservations systems, and customers can book directly at delta.com. SkyMiles members earn 500 miles for each booking.

While the speediness of the actual ride is worth talking about, using US Helicopter in conjunction with your Delta flight offers much more than that:

  • Approximate eight-minute travel time between New York City Heliports in midtown and downtown Manhattan and JFK’s Gate 11 in Terminal 3
  • When headed to JFK, you go through federally regulated TSA security clearance at either NYC Heliport before arriving at JFK; because you land inside the secure area of JFK, you don’t go through TSA security screening again at JFK
  • You receive convenient check-in and boarding passes to final destinations for both domestic and international travel departing from and arriving in Manhattan — one check-in experience
  • You check your baggage to your final destination whether traveling to or from Manhattan
  • It’s easy! You experience convenient and efficient booking through Delta for your entire itinerary

This is truly a case of “you have to experience it to believe it.” As a New York resident myself, I recently booked the helicopter from JFK to the 34th Street Heliport after returning from a business trip to our headquarters in Atlanta. It’s hard to describe the efficiency and convenience you feel as you look down at the traffic below on the ground, while Manhattan’s skyscrapers quickly grow closer. On this particular trip, I boarded the helicopter at JFK at 7:15 PM and was in my NYC apartment at 7:40 PM. No kidding!

I can tell you that Delta is committed to giving our New York City customers convenient access to the world right from our JFK hub, and we’re always looking for ways to respect their busy schedules. US Helicopter is a great choice for you, our globe-trotting customer, as it reduces your travel time and expedites the check-in process especially for international flights.

US Helicopter trips can be purchased as you book your air travel on Delta. However, US Helicopter transportation is complimentary with the purchase of an applicable Delta international BusinessElite® ticket to and from Africa, Brazil, Europe, India, and Israel and is valid for travel through Dec. 31, 2008.

If time, efficiency, and convenience are important to you — like they are for me — this new Delta/US Helicopter codeshare relationship just might be an answer. Try it on your next trip between JFK and Manhattan. I think you’ll be delighted. Complete details can be found here. I have also included the schedule below.

Thank you for your support of Delta Air Lines. We appreciate your business.

Have you tried our helicopter service?

Brian T. Rutter
Director - Sales & Marketing
New York

**Complimentary helicopter service is included when purchasing applicable published through fares as described in the following. Origin or termination point must be JRB or TSS, via JFK, to receive the published through fare. Offer is not valid for point to point fares between JRB or TSS and JFK. All tickets must be purchased and travel must be completed by Dec. 31, 2008. Offer valid for tickets purchased on or after April 15, 2008. Valid only on nonstop flights between JFK and international destinations when purchasing a qualifying Business Class fare (designated by fare basis code beginning with C, D or J excluding Government/Industry Discounted fares). Round-trip purchase not required. Codeshare flights are eligible when booked as a Delta (DL) flight. Mexico, Central America and Caribbean destinations are excluded. Additional restrictions apply. Offer subject to change without notice.

All SkyMiles program rules apply to bonus mile offer. To review the rules, please visit delta.com/memberguide.

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Stories from the Front Line | Part 1 of 4

Tales abound of passengers, and sometimes employees, misbehaving on flights. The media even publishes an annual survey of the year’s worst travel moments. What you will rarely read, however, is how an airline employee or fellow traveler went above and beyond to help out someone in need. Part 1 of our Stories from the Front Line is below. Hope you enjoy!

A family of five traveling on a Delta flight from JFK to Shannon Ireland, discovered just before takeoff that they had lost their passports and $4,000 in cash. Crew, gate agents, and passengers all pitched in to search the plane and gate area, with no success in finding the missing documents and cash. Unfortunately the family had to be escorted off the plane, since they would not be able to clear immigration in Ireland without passports. To tide them over until they could return to Shannon, the passengers and crew took up a collection and presented the family with $1,600.

Nancy
Senior Analyst
Customer Care

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May Tunes

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San Diego: Sunshine and Spring

With great weather, 70 miles of sandy beaches and world class family attractions, San Diego offers a variety of things to see and do for guests of all ages.

We had so many choices we actually had a hard time just picking a handful of our favorites. We hope you take the time to seek out a few of our recommendations. You won’t be disappointed!

Do you have any tips to add?

Deedra & Elizabeth

Flight Attendants - SLC based

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