Hey, Road Warriors:
It’s Mark again, manager of user experience design for all the great electronic things you, our Delta customers, get to use every day, such as delta.com, GIDS, and today’s subject…Kiosk!
We’re in the midst of redesigning the Kiosk interface and experience. I’d asked for some feedback in September and you all had tons of great comments. We combined those with our own user research, competitive research, and usability testing to produce an entirely new design, which I’m proud to share with you today.
We ordinarily don’t show our in-progress designs to the public so early, but, darn it…you deserve it. We’ve tried to combine the best of the old Kiosk interface with elements of our new brand identity, as well as:
- improve the overall experience by collapsing multi-screen processes
- removing extraneous buttons
- surfacing the options that affect most users
- auto-advancing screens when possible
- and, in general, trying to make this as lean, mean, and clean as we can.
Enjoy this sneak peek and look for the full-blown mega Kiosk check-in experience hitting your airport this summer…and, no, we won’t be selling tour t-shirts. (Although…hmmm…maybe red ringer tees with a flaming widget…)
Mark
Manager, User Experience Design
