DOUBLE MQMs…that’s an awesome incentive to use delta.com. What about those of us who are unable to use delta.com for original bookings because of corporate travel policy? Any chance of getting MQMs for booking cars or hotels on the site?

I am seeing a lot of great improvements. Online chat is fantastic! Please continue to your efforts during the merger.

cj

I filled out the form, asked to refund the difference, and hoped to receive the voucher. I was told that the Best Flight Guarantee was only available if you found the lower fare on a 3rd party website by midnight the day you originally booked the fare.

Now it doesn’t take a Platinum SkyMiles Member (which I am) to figure out that this is a smoke and mirrors policy. Delta’s fares are set for the day and in order for a 3rd party website to sell them at a lower price during that same day, they would be selling them at a loss. When Delta’s own website offered a significantly lower fare less than 48 hours later - they would not follow up on their “Best Fare Guarantee”.

I’m wondering how many times in the past few weeks since the program was launched that Delta’s actually paid a customer out on their Best Flight Guarantee. My guess is zero. Maybe the AJC will be able to find out….

Is there not a way to fix the system so the CHANGE feature is more consistanly available?

Another reason I have been told on the phone that my record could not be changed was the SUFFIX in my last name. This is also a continuing problem for many features at http://www.delta.com. It is also frequently a problem with front-line staff who tell me they cannot find my record until I point out that my last name has “iii” added to the end. Why is this so difficult to fix?