Hi all,
Hopefully you have noticed some of the features we’ve launched at delta.com so far this year, including the ability to Pay With Miles and money, live online chat to help you out when you need a hand, delta.com check-in for international flights, and well over 100 small enhancements to make the site faster and easier to use….and those are just a few examples. Booking your flights and managing your travel at delta.com are becoming even faster and easier all the time. And because we know our customers search for flights across several sites to find the best deals, I want to introduce to you Delta’s Best Fare Guarantee.
To enhance your confidence and peace of mind, we guarantee that you will find our best published fares at delta.com. Period. And if you happen to stumble upon a lower fare anywhere else online, we’ll give you a full refund your money or the difference in the fare plus a $100 travel voucher for your next trip.
I’ll also let you be the first to learn about another special promotion we’re launching tomorrow. This is the first time we’ve ever done one like this, and it’s only available at delta.com. Delta SkyMiles members will earn twice as many Medallion Qualification Miles when they book a flight at delta.com between April 1st and 30th and travel by June 30, 2008.
Now, booking at delta.com will earn you credit toward Medallion status (or a higher level of Medallion status) twice as fast! Enrollment is required however, so check out delta.com/double for details and to enroll (and if you pass this along to your friends and especially your boss, I’m sure they’ll thank you).
Book your flight now and stay tuned for more upcoming developments from the team.
Thanks,
Josh Weiss
Managing Director
delta.com & self-service
April 18th, 2008 at 11:07 am
Why is the CHANGE ITINERARY feature so hit and miss. Rarely do I click on this feature and not get a “Sorry, you must call Delta” message. If I understand other posts on the internet, this has something to do with system schedule changes to a record which seem to occur weekly.
Is there not a way to fix the system so the CHANGE feature is more consistanly available?
Another reason I have been told on the phone that my record could not be changed was the SUFFIX in my last name. This is also a continuing problem for many features at http://www.delta.com. It is also frequently a problem with front-line staff who tell me they cannot find my record until I point out that my last name has “iii” added to the end. Why is this so difficult to fix?
April 23rd, 2008 at 10:41 pm
Anyone else tried to use the Best Flight Guarantee to receive the $100 travel voucher? Two days after I booked a flight from Atlanta to Orlando, the fare on delta.com was 13.5% lower than what I booked on delta.com!
I filled out the form, asked to refund the difference, and hoped to receive the voucher. I was told that the Best Flight Guarantee was only available if you found the lower fare on a 3rd party website by midnight the day you originally booked the fare.
Now it doesn’t take a Platinum SkyMiles Member (which I am) to figure out that this is a smoke and mirrors policy. Delta’s fares are set for the day and in order for a 3rd party website to sell them at a lower price during that same day, they would be selling them at a loss. When Delta’s own website offered a significantly lower fare less than 48 hours later - they would not follow up on their “Best Fare Guarantee”.
I’m wondering how many times in the past few weeks since the program was launched that Delta’s actually paid a customer out on their Best Flight Guarantee. My guess is zero. Maybe the AJC will be able to find out….
April 29th, 2008 at 5:43 pm
DOUBLE MQMs…that’s an awesome incentive to use delta.com. What about those of us who are unable to use delta.com for original bookings because of corporate travel policy? Any chance of getting MQMs for booking cars or hotels on the site?
I am seeing a lot of great improvements. Online chat is fantastic! Please continue to your efforts during the merger.
cj