We take great care with the letters we receive, and from time-to-time we receive some interesting mail.

Every coordinator in Delta Customer Care has a file of favorite letters from customers — some that make you laugh out loud and those that beg the question, “What were they thinking?”

Let me introduce you to Melissa, she’s one of the coordinators here…

And, some passengers also like to send in exhibits to prove their point, like the snack pack well past its prime or the booties tinged blue from the lav leak. Just when we thought we’ve heard everything, along comes another zinger.

Here are some of the favorites from our collection. Enjoy!

When I travel to Europe, I always book Business Elite, which is usually filled with men. On a flight that long, why would you serve brussel sprouts to a cabin full of men? On my recent trip to Dublin, I was kept awake all night by the odor of brussel sprouts being digested.

The passenger behind me asked me to move my seat to the full upright position. I mentioned that I preferred not to, and it should not be a problem because my seat was not fully reclined, plus I wanted to sleep. The passenger in 45E then said I would not be sleeping on this flight and started kicking my seat…

[From one of our junior travelers] I like your airplane. May I have 6 tickets? I will repay you.

Stay tuned for the next edition!

Nancy
Senior Analyst
Customer Care