DELTA.COM/CHANGE

Archive for March, 2008


Better Booking at delta.com

Hi all,

Hopefully you have noticed some of the features we’ve launched at delta.com so far this year, including the ability to Pay With Miles and money, live online chat to help you out when you need a hand, delta.com check-in for international flights, and well over 100 small enhancements to make the site faster and easier to use….and those are just a few examples. Booking your flights and managing your travel at delta.com are becoming even faster and easier all the time. And because we know our customers search for flights across several sites to find the best deals, I want to introduce to you Delta’s Best Fare Guarantee.

Delta’s Best Fare Guarantee

To enhance your confidence and peace of mind, we guarantee that you will find our best published fares at delta.com. Period. And if you happen to stumble upon a lower fare anywhere else online, we’ll give you a full refund your money or the difference in the fare plus a $100 travel voucher for your next trip.

I’ll also let you be the first to learn about another special promotion we’re launching tomorrow. This is the first time we’ve ever done one like this, and it’s only available at delta.com. Delta SkyMiles members will earn twice as many Medallion Qualification Miles when they book a flight at delta.com between April 1st and 30th and travel by June 30, 2008.

Now, booking at delta.com will earn you credit toward Medallion status (or a higher level of Medallion status) twice as fast! Enrollment is required however, so check out delta.com/double for details and to enroll (and if you pass this along to your friends and especially your boss, I’m sure they’ll thank you).

Book your flight now and stay tuned for more upcoming developments from the team.

Thanks,

Josh Weiss
Managing Director
delta.com & self-service

Who Says Safety Can’t be Sassy?

Hi everyone!

Wow. What a week. A huge thanks to you for your support and encouragement in response to our new safety video. It’s hard to believe we’ve already had nearly half a million hits on YouTube in such a short period of time. And, being compared to the beautiful, Angelina Jolie? Well, let’s just say you made this Deltalina’s year.

Safety Video Shoot

Here at Delta, there is nothing we take more seriously than your safety. We know that safety videos are traditionally quite boring but the safety instructions we provide onboard are so important that we wanted to make our latest video more interesting and engaging (and yes, we do see you when you’re snoozing, reading a book or talking on your phone instead of listening).

Personally, I’ve wanted to be part of a Delta safety video since I first joined the company more than 10 years ago and finally, I got my big break. We had an amazing group of employees participate in the making of the safety video which actually made those 16-hour days fly right by.

Coming soon, Chris Babb, our internal producer, will share more behind-the-scenes photos and stories about the video with you. In the meantime, on behalf of all of the fabulous Delta employees featured in our new video, thanks for paying attention… And remember, smoking is not allowed on any Delta flight.

Do you have any questions about the shoot? We’ll try to address as many as we can.

Hugs,

Katherine

Flight Attendant - ATL based

In-flight Safety Video Update: Thank You

Hi friends,

We wanted to drop you note to thank you all for watching and sharing our new in-flight safety video that premiered here on the Delta Blog! Because of you we’ve received a LOT of interest.

Delta Flight Attendants NYC

Stay tuned for Part II of our exclusive Behind the Scenes look at the safety video shoot from Chris and Katherine aka ‘Deltalina’! (third from the right) coming soon.

But until then, check out more videos from Delta here and some of the news highlights below:

Thanks again!

Katie

Marketing | delta.com & self-service

Exclusive: Greetings From Spring Training

Hey everyone, this is Jeff Francoeur, and welcome to my first post as a guest blogger on delta.com.

As an outfielder for the Atlanta Braves, one of 30 teams in MLB, I’m looking forward to taking you on a journey through the 2008 season, posting from my travels with the team this summer as we criss-cross the country playing for the NL East title. Throughout the year, I’ll be updating you on my travels across the country, including my favorite restaurants, hotels, and trips from Delta’s network.

Image Courtesy of the Atlanta Braves

On Spring Training in Orlando

Today I write to you from Orlando, Florida, at the sight of our Spring Training complex. Along with about half of the teams in Major League Baseball, we spend about six to eight weeks here in the state of Florida (the other teams are in Arizona) getting ready to start the season. Each team is located in a different city around the state, and the Braves make their home here in Orlando at the Disney Wide World of Sports complex.

I actually love coming to Orlando for Spring Training because there are so many different things to do for my family and friends. Sure, it would be nice to train at a city by a beach (I know other teams train in places like Jupiter, West Palm Beach, and Clearwater), but the great thing about being here in Orlando is that there is so much entertainment for everyone that comes down here to visit me.

When I wake up every day, I know that I can go to the complex and train, while my family can go to Disney World, they can go golfing, they can go to any number of great restaurants, etc. I eat with my friends and family every night here in Orlando, and it’s great to listen to them talk about all the different things they did during the day while I was at the ballpark. I’m also a big golfer, so that’s another reason why I love coming down to Orlando. There are just so many good golf courses in the area. As many of you know, Florida is a great destination if you are looking to get a few good rounds of golf in during February or March.

The 2008 MLB Season Kicks Off Today

The Braves’ season starts next week against the Washington Nationals in Washington, D.C. It’s going to be quite a thrill to open up the season at the Nationals’ new stadium.

Like many of you business travelers out there, our trip to Washington, D.C. for one game is a pure business trip. Usually, we may spend three or four days in a city. But with this trip being just one game, I’ll probably wear a suit on both flights and might take a very small piece of luggage with me, literally just a fresh set of shirts and some other small items. With President Bush in attendance, and with the game being shown on national television (ESPN), it’s a great opportunity to play on the big stage. That means I’ll probably take it easy that day by just hanging around the hotel. Just like many of you who come into Washington for a day of business, I won’t do much sight-seeing this time.

Quick Update on Last Sunday’s Injury

Some of you may have seen that I was hit in the face last Sunday during a game against St. Louis. I’m totally fine, and I’m already back and playing with the team. In fact, my first game back came against Detroit Tigers pitcher Justin Verlander (who consistently throws 100 mph) and then my next game back was against 2007 CY Young Award winner C.C. Sabathia of the Cleveland Indians. Just my luck, right?

Once you get in the box to face those guys, you realize that when you are facing pitchers who throw as hard as they do you have to look for a certain ‘spot’ to swing at and not a certain pitch. Unlike facing a guy with some off-speed stuff where you might be looking for a pitch in a certain count, when those guys throw every pitch at 98 mph you have to basically swing at a certain spot over the plate and hope to make contact. It’s tough.

I’m excited to interact with you all, and I look forward to checking in with you right after the season starts.

What topics would you like to hear about this season?

Best,

Jeff Francoeur

Delta is proud to be the Official Airline of The Atlanta Braves.

 

Seattle: The Historic Pike Place Market

The best part of being in this industry for me is sharing my travel experiences with my friends and family. Creating this video has allowed me to do that without them having to leave their seat.

Seattle is a city full of energy and vitality. With such a bountiful environment, it is no wonder the locals are fanatical about fresh and organic ingredients. The demand for quality cuisine has made their local market, the Pike Place Market, a tourist attraction unto itself.

YouTube Preview Image

What are your favorite spots in Seattle? Activities? Food?

Mark C.

Flight Attendant - ATL based