Comments on: Do you wiki? http://blog.delta.com/2007/11/19/do-you-wiki/ Sun, 20 Jul 2008 16:24:16 +0000 http://wordpress.org/?v=2.5.1 By: nealio http://blog.delta.com/2007/11/19/do-you-wiki/#comment-1222 nealio Sat, 19 Jan 2008 21:21:57 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-1222 I love what WesNSpace said about local airports, employees, and ground staff adding their tips. It also reminds me that a wiki could be a useful tool for staff as well as customers.

I love what WesNSpace said about local airports, employees, and ground staff adding their tips. It also reminds me that a wiki could be a useful tool for staff as well as customers.

]]> By: FlyGuyTy http://blog.delta.com/2007/11/19/do-you-wiki/#comment-1018 FlyGuyTy Fri, 14 Dec 2007 01:36:30 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-1018 Hmmm. I'm not sure. I would probably offer community building first. Like with maps of places we traveled with Delta, our travel blogs, our recommendations, etc. That way we drive our friends to the site and build a readership. Then you get those members to help write the Wiki based on their experiences. Hmmm. I’m not sure. I would probably offer community building first. Like with maps of places we traveled with Delta, our travel blogs, our recommendations, etc. That way we drive our friends to the site and build a readership. Then you get those members to help write the Wiki based on their experiences.

]]> By: WesNSpace http://blog.delta.com/2007/11/19/do-you-wiki/#comment-924 WesNSpace Wed, 05 Dec 2007 21:33:12 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-924 Here is my idea for your wiki.... Category for each airport your serve, a breakdown of special services provided at that site, an emergency list of local hotels in case if weather delays that aren't covered by Delta and finally the local factor. The local ground staff could provide their favorite places to eat or visit in the area. That would really help me out when I travel. I constantly ask the ground crews for advice on where to eat and stay. Most of the time they are happy to give some suggestions. Wes Here is my idea for your wiki….

Category for each airport your serve, a breakdown of special services provided at that site, an emergency list of local hotels in case if weather delays that aren’t covered by Delta and finally the local factor. The local ground staff could provide their favorite places to eat or visit in the area. That would really help me out when I travel. I constantly ask the ground crews for advice on where to eat and stay. Most of the time they are happy to give some suggestions.

Wes

]]> By: imlovindal http://blog.delta.com/2007/11/19/do-you-wiki/#comment-913 imlovindal Sun, 02 Dec 2007 23:20:37 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-913 Hello, I´m new here. Jacob: It should be OK a Wiki, but before uploading the application into this blog, think about the user who should start writing trash and no-travel-related entries. It may be a mess. If I were you, I would continue just with the blog and then authorize some "star-users" to post here. Bye!, Luis Felipe from Colombia. Hello, I´m new here.

Jacob:

It should be OK a Wiki, but before uploading the application into this blog, think about the user who should start writing trash and no-travel-related entries. It may be a mess. If I were you, I would continue just with the blog and then authorize some “star-users” to post here.

Bye!,

Luis Felipe from Colombia.

]]> By: Jacob http://blog.delta.com/2007/11/19/do-you-wiki/#comment-841 Jacob Mon, 26 Nov 2007 15:37:43 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-841 Tristar_Fan: Me too! Would love to hear some of your ideas too? Regavqueen: Agree with you 100%, definitely have to have vision and focus for our wiki. I will check out the wikis you mentioned. But what would you like an airline wiki to be? jbcolonel: Good points. I'm very anxious to improve our customer approval levels, and I believe our foray into social media (blogs, forums, wikis, etc.) is one way we can better connect with our customers. However, I do realize there are quite a few people who are not happy with Delta, and that's one of the main reasons where in the socialsphere; it's all about connecting with our customers. These platforms provide excellent ground for addressing some of those "community realities" head-on. Stay tuned, Delta is going to swoop up on the blogosphere in 2008! :) Jacob Tristar_Fan: Me too! Would love to hear some of your ideas too?

Regavqueen: Agree with you 100%, definitely have to have vision and focus for our wiki. I will check out the wikis you mentioned. But what would you like an airline wiki to be?

jbcolonel: Good points. I’m very anxious to improve our customer approval levels, and I believe our foray into social media (blogs, forums, wikis, etc.) is one way we can better connect with our customers. However, I do realize there are quite a few people who are not happy with Delta, and that’s one of the main reasons where in the socialsphere; it’s all about connecting with our customers. These platforms provide excellent ground for addressing some of those “community realities” head-on. Stay tuned, Delta is going to swoop up on the blogosphere in 2008! :)

Jacob

]]> By: jbcolonel http://blog.delta.com/2007/11/19/do-you-wiki/#comment-820 jbcolonel Tue, 20 Nov 2007 22:04:47 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-820 Jacob - here's the thing. Take a look around this blog. Delta is getting (roughly) 50% relevant comments and the other 50% of comments are off-topic complaints about how awful it can be to fly Delta. Until Delta increases its customer approval levels, you're going to see a lot of negative feedback in the wiki entries, or you're going to have to spend a lot of time weeding those submissions out of it. Jacob - here’s the thing. Take a look around this blog. Delta is getting (roughly) 50% relevant comments and the other 50% of comments are off-topic complaints about how awful it can be to fly Delta. Until Delta increases its customer approval levels, you’re going to see a lot of negative feedback in the wiki entries, or you’re going to have to spend a lot of time weeding those submissions out of it.

]]> By: RobInAspen http://blog.delta.com/2007/11/19/do-you-wiki/#comment-817 RobInAspen Tue, 20 Nov 2007 17:35:42 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-817 Actually, it seems like it would be a great place for people to share tips about destinations, airports, CRCs, etc. Rather than having a message board where you have to search and hope you used the right keyword, you could go more directly to the information you're looking for. It would need a pretty good index page, though. Actually, it seems like it would be a great place for people to share tips about destinations, airports, CRCs, etc. Rather than having a message board where you have to search and hope you used the right keyword, you could go more directly to the information you’re looking for. It would need a pretty good index page, though.

]]> By: Andrew H. http://blog.delta.com/2007/11/19/do-you-wiki/#comment-812 Andrew H. Tue, 20 Nov 2007 12:26:48 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-812 CoActLive is an Atlanta based company that offers a great wiki for stuff like this. www.coactlive.com CoActLive is an Atlanta based company that offers a great wiki for stuff like this. http://www.coactlive.com

]]> By: Juan Darien http://blog.delta.com/2007/11/19/do-you-wiki/#comment-810 Juan Darien Mon, 19 Nov 2007 21:53:00 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-810 I flew on the DC 3's-- Still with you. Although lots of progress has been made the DC 3 had better seats and more leg room. I flew on the DC 3’s– Still with you. Although lots of progress has been made the DC 3 had better seats and more leg room.

]]> By: BWJones http://blog.delta.com/2007/11/19/do-you-wiki/#comment-809 BWJones Mon, 19 Nov 2007 21:36:54 +0000 http://blog.delta.com/2007/11/19/do-you-wiki/#comment-809 Wikis are quite useful though they can be a hassle to set up on your own server. The new OS X server has a easy to configure wiki engine in it that you might want to look at if you host your own. However, there are other ways to track what your customers say by subscribing the Delta blog to a number of services including Technorati, and Lijit. Wikis are quite useful though they can be a hassle to set up on your own server. The new OS X server has a easy to configure wiki engine in it that you might want to look at if you host your own.

However, there are other ways to track what your customers say by subscribing the Delta blog to a number of services including Technorati, and Lijit.

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