Jaime JewellHi Friends,
So we’ve created a series of animated videos we want to share with you. They’re called Planeguage (the language of traveling by plane). We hope you enjoy these videos and find some humor in these experiences that we’ve all shared.
Finally, and most importantly, we’d love to hear from you and get your “Planeguage” ideas. We’ll toss them around with our team and maybe your experience will be our next video!
So check it out, here’s our first video….and stay tuned, we’ve got more on the way!
Jaime
General Manager
Marketing
| 2.5 |
October 31st, 2007 at 10:02 am
These video’s are a too funny yet SO true! I had to show everybody at work why I was rollin on the floor dying with laughter! And, STOP hogging the whole arm rests, Medallions! Just teasing…
October 31st, 2007 at 11:36 am
I think this is a great idea. I’ve always hoped airlines would do some sort of Travel etiquette lessons. Delta is once again leading the industry by doing this in a way thats funny and will get the point across. I’m assuming these are going to be shown on the IFE, is that a correct assumption?
October 31st, 2007 at 12:31 pm
When will people learn?! The “Middleman” should always get the armrests! He’s the one stuck in the MIDDLE! I really appreciate Delta’s sense of humor with these animated shorts. It’s a perfect example of how there is only so much an airline can do to make our travel experiences enjoyable and comfortable and the rest is up to us. All it will take is a little courtesy:)
October 31st, 2007 at 3:47 pm
Classic! I agree Middleman gets the armrests.
October 31st, 2007 at 5:35 pm
My personal favorite is the guy seated in 44G who has to be the first one off the plane. Apparently on a 767, he is the only one that has a tight connection.
October 31st, 2007 at 8:20 pm
This is great! Would love to see one about the poor passenger seated in 19C who had to place their luggage all the way back in row 37 because there was no room up front.
November 1st, 2007 at 11:06 am
I think this is a great idea. I think this is the time for airlines to teach some etiquette lessons for its passengers. I hope you can put it up more on youtube so everyone can watch this funny yet educational videos.
November 1st, 2007 at 2:56 pm
I have an idea for a planeguage clip…I would call it “Light People”…
These are the ones that are compelled to read novels or newspapers THROUGHOUT red-eye flights when everyone else is sleeping. Seems like if I am in the back, I’m always sitting next to one that prevents me from grabbing any Z’s at all
Those that take red-eyes would greatly appreciate it.
November 1st, 2007 at 2:56 pm
I’d like to see one that’s just the opposite of what baldflyer82 said, because I’ve seen it several times while traveling. That one would be about the person who drops their carry-on off in the overhead at row 6 & then makes their way back to their seat in row 40.
November 1st, 2007 at 3:35 pm
There’s gotta be one about the Seat Recline Wars.
November 1st, 2007 at 5:56 pm
Cute! I want to know how the MiddleMan got into his seat without AisleKid getting up and letting him in.
November 1st, 2007 at 7:33 pm
Howa bout Bag Wacker. The person who has to walk through first, and halfway down coach, hitting every single person sitting in the aisle seat with their oversized bags.
November 2nd, 2007 at 8:36 am
These videos are so great!
You should do one with a 6ft tall guy, trying to fit into the seat with a way too small seat pitch. And to make matters worse, the guy in front of him just reclines his seat … to the limit. At least he trys to, even by force. (and is angry the whole flight about the talls guys legs poking at his back) But it’s not the tall guy to blame, with his now “bloody” knees…
November 2nd, 2007 at 9:04 am
To Traveller & s25843: Hope that your ideas are implemented!
What about the Avod-equipped planes where the person seated behind you has a love affair with punching the screens Vs. just tapping on it. That’d sure be a great video for “educating” the flying public-at-large.
November 2nd, 2007 at 10:16 am
Glad to see that Sky magazine makes a cameo appearance in three of the first four.
And I think that “Shady Lady” has every right to open her window shade, especially if she is doing so in order to read Sky!
November 2nd, 2007 at 12:19 pm
Very cool.
How about those passengers who get up to get their bags while the plane is taxiing to the gate and the flight attendants have to come on the PA and ask them to sit down.
November 2nd, 2007 at 10:01 pm
Umm, Delta, maybe the “Middleman” video contains a lesson for you.
Today’s economy class seats are narrow. Designed back in the late 1950s, when the average person was both smaller and lighter than today, the typical 17.5″ space between armrests has remained the same while we as people are taller and weigh more.
To paraphrase that saying from a former Presidential campaign, “It’s the seat, stupid.” Delta, I was disappointed to see that your new seats miss the mark by not including an adjustable headrest. Yours are among the least comfortable seats of any airline I have flown in, in any cabin. In the past year, besides Delta, that includes Austrian, British Airways, Continental, EasyJet, El Al, Emirates, JetBlue, Lufthansa, Northwest, Royal Jordanian, SAS, Turkish, United, US Airways and Virgin America.
Among foreign-flag airlines, EasyJet loses hands-down, since their seats don’t recline at all. Northwest and US Airways tie for last among US carriers — and then, Delta, it’s you.
Virgin America has you, and most other airlines, beat hands-down. Their seats have adjustable headrests, along with in-seat power and USB outlets and, of course, a comprehensive IFE product. Plus, they fly A320s/A319s, whose wider fuiselage diameter allows a Y-class seat that’s at least one-half inch wider than what you get in Y on any airline’s Boeings.
To me, the video content is having the opposite efect that you desire. It’s reminding me of how unpleasant and unenjoyable air travel can be. After viewing the video, I thought “Why would anyone become, or remain, loyal to Delta? They’re reminding me of a problem, without showing me how they’re going to fix it.”
I appreciate the “Middleman” video’s humor. I’d rather see Delta take a leadership role and do a serious effort to tangibly improve your seating comfort throughout the aircraft, aboard all Delta aircraft.
November 4th, 2007 at 5:15 pm
hmm - cute. but, why not make the videos showing all the small regional jets that you have put into service while pulling the larger jets from service? Why not show how people hit their head on the top of the cabin, how two 6′ 220 pound guys have to sit side by side, how the overhead bin is 3″ wide, how the noise in them is overwhelming… hmm lets see if this blog has “reality TV”
November 14th, 2007 at 2:36 pm
Show a planeguage where one person creates a traffic jam in the aisle just to unload all of the crap from their carry-ons and throws it onto their seat only to never really even use any of it during the flight yet it takes them a lifetime to clear the aisles.
November 14th, 2007 at 3:08 pm
How can a planeguage demonstrate the chaos of what goes on at the gate house when everybody tries to board the flight at the same time? Whether it’s their time to board the flight or not…..Just a thought.
November 15th, 2007 at 9:25 pm
Great vids delta. like the new cabins. keep up the great work.
Video Suggestions: 1. The stranger sleeping on the shoulder.
2. The people who get up when the seatbelt sign is still on.
3. The angry passenger when the plane is delayed, post-poned, or cancelled. etc.
November 18th, 2007 at 11:51 pm
I would like to see a planeguage video of the person that takes FOREVER to try and jam an suitcase that is tooo large to properfly fit in the overhead bin. You know the type and they try and try and try again to give it a shove to get it in. They they try “turning it” only to find that they actually now put it into a position that was worse than when they were first trying to jam in it. Why do people have to try and jam everything but the kitchen sink into the overheads. ??? They people hold up the boarding process, and invariably create late departures!
Tommy Zee
November 19th, 2007 at 2:01 am
You guys should create a video for the guy sitting behind you in insists on keeping his knees on the back of your seat preventing you from reclining.
This happened on a transcontinental flight from Atlanta to London. After 4 hours of not reclining, I finally said something to him. When he refused, I simply forced my sit back. I could hear him grunting in disgust.
December 7th, 2007 at 12:58 am
Here is my new idea. Imagine you are in the middle seat and it is nighttime. The person on the left and right are asleep and they both at the same time roll their head on to your shoulder as you sink down and down to get away from the sleepers
I’ll take a few MQM or Gold for a year 
December 10th, 2007 at 5:11 am
In the event the FAA has the same bout of INSANITY France’s aviation regulation agency had in allowing cell phone use in-flight, please..PLEASE prepare and mass advertise “How Not To Be A Cell Phone Tool.”
If the (lack of) manners I see from every day cell phone users on the ground find their way to the closed cabin, I and a great number of people will simply give up on commercial air and learn to fly ourselves. I’ve already started!
December 10th, 2007 at 12:40 pm
Here’s a rather annoying pet peeve: Why does the passenger sitting behind you insist on grabbing the seatback to get up from or get back in the seat, at the expense of a sling shot whack while you are eating or resting. And when it continually happens on a long flight, it’s grounds for a throat-clearing, unpleasant reminder of the need to respect the presence of other passengers!
December 10th, 2007 at 1:18 pm
Please educate the public that when you are sitting in another’s personal space that they should not douse on way too much perfume as many of us are now allergic to them.
December 10th, 2007 at 4:15 pm
Some of the ‘correct’ behavior is obvious, as in ‘Shady Lady’, but others are unclear what message you’re sending, or even if you’re sending one at all. Should the ‘Middleman’ get the arm rests, or his seat mates? Should the kidastrophe guy ask to be moved? Etc. Still, they’re cute, but it’d be great if they were also useful.
December 10th, 2007 at 5:21 pm
I did think these were all very funny, but when I read the ajc article I was under the impression the videos would offer examples of appropriate behavior as well. I think a good edition to all of them would be to demonstrate how people should act correctly, not just showing what is not acceptable.
For instance, who does get the use of the armrests around the middle seat? What are some ways to politely ask someone to quiet their child?
I think that would make the movies a lot more effective. Someone may know they need to be considerate when it comes to the shade, but what is proper “shade etiquette?”
Keep up the good work!
December 11th, 2007 at 2:21 am
I am originally from Israel, but moved to the US 10 years ago. As such I fly back to visit friends & family at least every 2 months, so I know exactly what these videos are saying. I understand them all completely as I have been in ever situation depicted here. I have of course been in other more dire circumstances that I won’t go into here, suffice it to say they are all hilariously funny & dead on true. My favorite is - Lav Dance!
December 11th, 2007 at 1:03 pm
It’s about time somebody published something like this. I’m a frequent business traveller & have seen a lot over the years. Here’s a travel etiquette document that I’ve written and updated over the years with input from friends.
In the Airport
1. Wait for people to get off the train/bus before attempting to board.
2. Do not stand directly in front of the train/bus door when waiting for people to get off.
3. When waiting to board the plane, do not go near the gate until your row is called. There is no excuse to have to wade through a herd of people to get to the gate.
4. Look where you are walking.
5. If you are not walking on the moving sidewalks & escalators, stand on the right and allow room for people to get by you. This includes keeping your baggage out of the way.
6. There would be room for more people at the baggage claim conveyor if everyone would stand back a few steps and only stand directly next to the conveyor when picking up their luggage. There’s really no need to pack two rows of people directly beside the conveyor.
7. Be ready at the security check point. Do not make people wait behind you while you search for your boarding pass or ID. Be quick when removing your coat, shoes, pocket contents, laptop, film, etc. You can put a lot of items from your pockets in your carry-on or coat pockets before arriving at the inspection point.
8. Don’t cut in front of someone in the security screening line then set off the alarm because you didn’t empty out your pockets. Don’t cut in front of anyone period.
On the Plane
1. If wearing a backpack, remove it when boarding to avoid hitting someone in the head. Be careful with any carry on to avoid hitting those already seated. Watch your rear end also. No one wants it in his/her face.
2. Do not take up an entire overhead. If you carry on two items, put one under the seat in front of you. If your “carry-on” takes up the entire overhead, check it.
3. If you can’t carry it, it’s not a carry-on. Check it.
4. Remove any items that you might want during the flight from your carry-on before placing it in the overhead to avoid getting up and blocking traffic later.
5. Be quick about placing your carry-on in the overhead. Do not block traffic.
6. There is no need to stand up when departing the plane until the rows in front of you are clear. The person sitting next to you does not want your rear end in his/her face. Do you really deplane faster if you stand hunched-over waiting for the rows in front of you to clear?
7. Be careful about leaning your seat back in coach. The person sitting behind you probably does not want your seat in his/her lap. There’s not a lot of room on planes these days.
8. Ringing the flight attendant call button during takeoff and landing will not get you anywhere.
9. Do not kick, push, or bump the seat in front of you. Don’t rest your feet on the seat in front of you.
10. Do not bounce the tray table whether it is attached to the seat in front of you or to your own seat.
11. Do not stuff all your belongings into the seat pocket in front of you. The person in the seat in front of you can feel this in his/her back.
12. Control your children.
13. Wear headphones when using your computer, MP3 player, DVD player, game…
14. Most people want to sleep on red-eyes. Try to be a little quieter than normal if you’re not sleeping.
December 12th, 2007 at 12:47 pm
Where does a person start?!?!
A video HAS to be done on the following; (not only annoying, but could SAVE LIVES!!)
As a traveler that has had the unfortunate experience of having to evacuate an aircraft in an emergency, nothing is more irritating than people who ask/demand for emergency exit rows seats and than;
1) Don’t pay any attention what-so-ever to the evacuation procedure instructions.
2) Have two 4 year olds with them (what will be their main concern be in an emergency?!? Two hundred other passengers or their screaming kids?)
3) Person who proceeds to have four Gin/Tonics after take-off. (Great, we’re really getting out alive)
4) Elderly/very young who are clearly not physically able to lift/move the exit door. (Not kidding… before boarding, exit row occupants should be forced to lift the 50 lb door from a kneeling/crouching postion and lift it overhead and behind them to simulate what they would have to do in an emergency. Make them do this at the gate in the same place you have the “bag-must-fit-in-here” template.)
So-on and so-on.
Overall, way more concern on the part of passengers and Flight Attendents alike needs to be paid to this most important safety concern.
Passengers: “Speak up to the Flight Attendent when you see these things happening!! Your life could depend on the mother/grandmother and four-year-old in the exit row!!”
Delta; I love your idea!!! Please help all of us frequent travelers!!
December 12th, 2007 at 1:07 pm
How about adding one for the occasional traveller, usually female, that brings a roller carry-on that she can’t lift and then expects someone to put it in the overhead space for her. If you can’t lift it, check it. I check mine so I don’t have to put anything up there and I sure don’t want to put yours up there. And then they get upset when no one helps them.
Thanks
December 12th, 2007 at 1:42 pm
Well done!
December 12th, 2007 at 6:11 pm
I guess these were funny, but where the miss the mark is they don’t show proper etiquette.
What do you want people to know after watching these videos? What do you want them to do differently? That isn’t obvious, so I think you missed a good opportunity.
December 12th, 2007 at 6:19 pm
No amount of cartoons will assuage traveler rage when cellphones hit the formerly friendly skies.
December 12th, 2007 at 9:48 pm
I think the biggest problem is that people are way too uptight on planes. People seem overly intolerant of boisterous children. They are, well, children, and not pets. They are an important part of our society and we need to be more tolerant of them. They also NEED to travel. Would we as grandparents not want to see our own during holidays? Similarly, minor deviancies from so-called “civil” behavior need not make people spew venom. Is it really that big a deal if people get up from their seat before rows ahead of them have disembarked? Is it really a problem if a carryon fits in a 777 bin but people have to struggle to fit it into a connecting MD90? If people had humor, a positive attitude, and tolerance, flights would go off way more smoothly.
December 17th, 2007 at 2:38 pm
These are great! i’d like one for general use for people who cough and sneeze without covering their mouths.
December 30th, 2007 at 10:13 am
I watched these because I really wanted to see if there was some way to resolve problems that I’ve encountered, but find these videos - while amusing - tell me nothing I don’t already know. Yes, I know all these things are problems, but what is the proper way to act? Does the middle person deserve the armrests? I couldn’t tell from the video - and apparently no one else can either, since I see comments both ways, with everyone feeling the video justifies their own particular interpretation. How about the person coming back from the lavatory? Is she at fault for bumping into people, or are the other people at fault for not moving out of her way? If you’re going to talk about etiquette, what you Delta needs to do is outline proper etiquette - not continue to make fun of what we already know exists! No problems are solved here, so this simply becomes an amusing pastime (sp.?).
January 15th, 2008 at 12:00 pm
OUTSTANDING! Been there, keep up the good work. My personal favorite would be one chronicalling the efforts of those that insist that their not-so size wize bags (about as big as a VW bug) WILL fit in the overhead bin. I’ve spent some real quality time under my seat, taking cover from their antics.
April 20th, 2008 at 1:43 pm
Okay, the laughter was fun. When will the airlines force these rules/suggestions - most are simply courtesy.
July 30th, 2008 at 3:01 am
The vidoes are great! Hope things do improve up there. Otherwise, some rules ought to be imposed. For example, uncontrallable kids. It’s not the kids we have a problem with. It’s the parents that should take the blame. Not sure how they treat pax with an air-rage history, but if you can’t control your kid, then you and your kid should be asked to take behavioural courses before flying.