Also the problem with how, on my personal computer, when I return to delta.com after a few hours, (launching a new browser window after the old one had been closed) it shows me as logged in, lets me navigate two or three pages deep before suddenly deciding that I have to log in again, forcing me to stop the booking I was doing and spend a few page loads to log in and get back to where I was.

Both of these problems have been confirmed by other users on other machines. Once those are fixed, you can make it easier for us to modify a flight once we’ve gotten most of the way through the booking process and have selected/priced both flights. Currently I have to go back to the start page and change things there.

Nice, but I think it is sometimes not enough to get it complete….

I can do better booking the same flight most of the time with EXPEDIA.COM including what % they add on.

Is this what Delta calls customer service and appreciation?

Why can’t they give loyal customers the good deal?

Skinny the pages and streamline the process.

Tks

can you look at how you label stuff like redeeming rewards? I feel like i have to search for 5 minutes everytime i want to book something with my skymiles…

don’t know if you’ve ever heard of them, but the 37signals (basecamp dev’s) guys do GREAT at labeling things…check them out!

Please add mileage and MQM info for every flight in the flight planning area. I have to buy the ticket to see it when “Searching by Price”, or I can see it just before buying the ticket if I select “Search by Schedule” and select all the flights I need.

But, it would be better to have mileage and MQM info along with flight times, equipment, etc…, as part of the decision process before this point. I have often noticed only a minimal difference in price for higher MQM flights so I think you’re also missing out on that revenue.

Also, why is it that choosing “Search by Price” returns a predominantly different set of available flights than “Search by Schedule”? If I ask for roundtrip mco/ord for Dec 10th, at 3pm I see a set of flights available. If I choose “Search by Schedule” at the top of the page, the very same flights in the 3pm timeframe are no longer shown?!?!?! In fact, not only are the flights *in my schedule* gone but the routing seems really screwy. Instead of the direct flights available, on Delta, through “Search by Price”, I now go through Newark!?!!?!? What’s up with that? Why isn’t the original flight set available just restricted down to those that are closer in scheduling to my request?

Thanks,

KWL

After I’ve left the home page of the delta.com site, I find it difficult to get back to reservations. For instance, after navigating to another section (e.g. current itinerary), it takes several steps to get back to reservations. 1) Planning & Reservations menu, 2) Plan a flight, 3) Online reservations, 4) Reservations. I would think that getting to the form to make a new reservation would be easy to find. I suppose I could click the Delta chevron and go back to the home page, but I never seem to remember that option when I need it.

Cheers to the work your team has been doing on Delta.com. I have especially enjoyed reading about the multivariate testing.

I have one question: Have you tested the implications of your pop-up window date picker against a css/javascript version? By css/javascript version, I am referring to the similar variations found on travelocity, expedia, hotwire, and kayak.

I suspect that the delayed load time and ‘lost window’ effect users experience when they click outside the picker increase your bounce rates and am curious if the data exists to confirm or dispute.

Best,
Winston