Comments on: How Does Delta Gather Customer Insight? http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/ Wed, 08 Feb 2012 06:14:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ralfinho http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-1182 Ralfinho Tue, 15 Jan 2008 14:50:41 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-1182 I agree with DeltaMD-90Flyer and am also against any merger with United or Northwest. And yes, maybe you Delta folks can provide us with some information and their position on these rumours. Go Delta! I agree with DeltaMD-90Flyer and am also against any merger with United or Northwest.
And yes, maybe you Delta folks can provide us with some information and their position on these rumours.
Go Delta!

]]> By: DeltaMD-90Flyer http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-1174 DeltaMD-90Flyer Fri, 11 Jan 2008 14:17:30 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-1174 There is yet another story today about Delta involved in a possible merger with United or Northwest. As a loyal Delta customer, I am against any possible merger with these two airlines. I have never been a fan of United. I only do so if my business forces me to. I would avoid them like the plague, even if strategically they would open up Delta more to western domestic operations and Asia. Northwest's labor issues might be a lot to swallow as well, not to mention a lack of commonality in the fleets. That could really muck up maintinence. It just seems risky after coming out of bankruptcy to merge. You had to fight off US Scareways, uh I mean Airways. That was a real victory. I prefer that Delta fly on her own. I hope that Delta can somehow keep us informed of what is going on via this resource. Thanks. There is yet another story today about Delta involved in a possible merger with United or Northwest. As a loyal Delta customer, I am against any possible merger with these two airlines. I have never been a fan of United. I only do so if my business forces me to. I would avoid them like the plague, even if strategically they would open up Delta more to western domestic operations and Asia.

Northwest’s labor issues might be a lot to swallow as well, not to mention a lack of commonality in the fleets. That could really muck up maintinence.

It just seems risky after coming out of bankruptcy to merge. You had to fight off US Scareways, uh I mean Airways. That was a real victory. I prefer that Delta fly on her own. I hope that Delta can somehow keep us informed of what is going on via this resource. Thanks.

]]> By: Can Delta’s Blog Really Deliver A Change? http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-836 Can Delta’s Blog Really Deliver A Change? Sat, 24 Nov 2007 13:12:05 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-836 [...] When you click through on the ad, it takes you to «www.delta.com». (Blogging is an amazing tactic for engaging in conversation with your customers. I even hear from my good friend Joe that «www.jaffejuice.com».) So, what happens on the blog? One might expect to learn more about the airlines changes. Instead, I was presented with a rather drab (like the old Delta), but clean, design and a post called «blog.delta.com» [...] [...] When you click through on the ad, it takes you to «www.delta.com». (Blogging is an amazing tactic for engaging in conversation with your customers. I even hear from my good friend Joe that «www.jaffejuice.com».) So, what happens on the blog? One might expect to learn more about the airlines changes. Instead, I was presented with a rather drab (like the old Delta), but clean, design and a post called «blog.delta.com» [...]

]]> By: NickBjr http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-764 NickBjr Thu, 15 Nov 2007 16:40:06 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-764 Dear Mr Wrenn The Blog is a probably the best customer service idea DL has come up with in a while! It allows us, your most loyal customers, to put a face and a name with a DL Department. I for one am tired of the "Thank you for your suggestion" impersonal email reply. a suggestion: Have DL add more blog catagories with more department managers. For example: On Board Expreience, under Airport: Check in, Security, Gate area, etc. Nick Dear Mr Wrenn
The Blog is a probably the best customer service idea DL has come up with in a while! It allows us, your most loyal customers, to put a face and a name with a DL Department. I for one am tired of the “Thank you for your suggestion” impersonal email reply.

a suggestion: Have DL add more blog catagories with more department managers. For example: On Board Expreience, under Airport: Check in, Security, Gate area, etc.

Nick

]]> By: clmentertainment http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-686 clmentertainment Sun, 04 Nov 2007 21:09:01 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-686 Hmm - it seems we are all still waiting an answer on 99.9% of the difficult quiestions. Hmm – it seems we are all still waiting an answer on 99.9% of the difficult quiestions.

]]> By: Frank Wrenn http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-603 Frank Wrenn Thu, 25 Oct 2007 18:43:05 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-603 Who knew that posting a blog would result in lots of snail mail? Since first writing this column, my snail mail box (and my telephone voicemail box) has been overflowing, both with good comments from customers happy with their experiences as well as letters describing travel horror stories. While I appreciate the direct feedback, I am not in a position to resolve specific customer issues. My team and I gather insights on the macro level--surveys, focus groups, and large data sets for the purpose of directing corporate strategy and improving overall customer satisfaction. We have a dedicated, trained Customer Care staff to answer your inquiries. You can express your travel comments by: --Emailing us through delta.com: http://www.delta.com/emailus/servlet/EmailUs?cmd=go --Calling us at 800-221-1212 or your usual SkyMiles Member Services number. --Mailing comments to Delta Air Lines, P.O. Box 20980, Atlanta, GA 30320-2980. Who knew that posting a blog would result in lots of snail mail?

Since first writing this column, my snail mail box (and my telephone voicemail box) has been overflowing, both with good comments from customers happy with their experiences as well as letters describing travel horror stories.

While I appreciate the direct feedback, I am not in a position to resolve specific customer issues. My team and I gather insights on the macro level–surveys, focus groups, and large data sets for the purpose of directing corporate strategy and improving overall customer satisfaction.

We have a dedicated, trained Customer Care staff to answer your inquiries. You can express your travel comments by:

–Emailing us through delta.com: http://www.delta.com/emailus/servlet/EmailUs?cmd=go

–Calling us at 800-221-1212 or your usual SkyMiles Member Services number.

–Mailing comments to Delta Air Lines, P.O. Box 20980, Atlanta, GA 30320-2980.

]]> By: Frank Wrenn http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-601 Frank Wrenn Wed, 24 Oct 2007 22:54:33 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-601 ATLflyer-- (See post #21, readers...) The point of the "Change Is" campaign is that Delta is changing. There is a new attitude. No doubt, it's a work in progress. With hundreds of aircraft, it takes a while to retrofit them. You'll also see eventual roll-outs of certain programs, like the Todd English food selections for sale. It's a huge operation, and we want to make sure we get it right. Change is... here and still coming! ATLflyer–
(See post #21, readers…)

The point of the “Change Is” campaign is that Delta is changing. There is a new attitude. No doubt, it’s a work in progress. With hundreds of aircraft, it takes a while to retrofit them. You’ll also see eventual roll-outs of certain programs, like the Todd English food selections for sale. It’s a huge operation, and we want to make sure we get it right.

Change is… here and still coming!

]]> By: link2ggc http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-595 link2ggc Tue, 23 Oct 2007 12:59:57 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-595 Why would you limit Delta FF mile seats as reported in the USA today? http://www.usatoday.com/travel/columnist/brancatelli/2007-10-22-frequent-flier-programs_N.htm Why would you limit Delta FF mile seats as reported in the USA today?

http://www.usatoday.com/travel/columnist/brancatelli/2007-10-22-frequent-flier-programs_N.htm

]]> By: samftla http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-594 samftla Tue, 23 Oct 2007 02:43:30 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-594 In case you missed this article seems Delta is getting another black eye in the press for the ill advised changes to the FF program. If you haven't read this I would suggest you do so, http://www.usatoday.com/travel/columnist/brancatelli/2007-10-22-frequent-flier-programs_N.htm Might change your attitude towards the "new" Delta. Will be interesting to see if Mr Wrenn responds. SAM In case you missed this article seems Delta is getting another black eye in the press for the ill advised changes to the FF program. If you haven’t read this I would suggest you do so,
http://www.usatoday.com/travel/columnist/brancatelli/2007-10-22-frequent-flier-programs_N.htm

Might change your attitude towards the “new” Delta. Will be interesting to see if Mr Wrenn responds.
SAM

]]> By: profman262 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/comment-page-1/#comment-590 profman262 Mon, 22 Oct 2007 20:38:20 +0000 http://blog.delta.com/2007/10/03/how-does-delta-gather-customer-input/#comment-590 Follow up - I meant to say "living in Atlanta", 2nd paragraph, 1st sentence. Follow up – I meant to say “living in Atlanta”, 2nd paragraph, 1st sentence.

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