DL needs to help get Clear Registered Traveler Program to more DL sites!

I fly each week between FLL and IND (via ATL). The Clear Program is up and running at IND. Being prescreened my ID and BIO (iris or fingerprints) are verified and i move past the entire security queue right up to the mangetometers. This is an incredible advancement for business travelers! Its free the first year if you’re diamond with Hyatt otherwise its $99 how can you beat that!?!

As Clear moves into airports like JFK & EWR they’re being co-sponsored by airlines like Virgin. Why isn’t DL doing more to get it at airports like FLL? You have lots of commuters that go thru there every week. With Cruise season starting (FLL is the Cruise Capitol of the USA). All the tourists start coming and bog up the security queues.

I’ve written to DL, Broward County Aviation Dept and the TSA. Everyone says everyone else has to take the initiatitve!

Come on Delta! Step up to the plate and help make this a reality for your regular business travelers! You have alot of them at FLL!

Suggestion:
Why not show online the same Upgrade List displayed on the monitor by the gate. Of course you have to have BIG BOLD DISCLAIMER that says “list positioning subject to change” or something like that. You could also show the list on the mobile DL site.

First of all I’d like to say I hope that delta.com will allow other airlines’ FF numbers to be put in as suggested by Haggis.

Second and very much related to the kiosks are the fact that I absolutely hate the thermal paper which the boarding passes are printed on. They are impersonal, fade easily and provide no souveneer (what a feeling it is to find old stubs and remember the airline I flew). I really charish the old paper BPs and go out of my way to get an agent to print one out for me (I have my well proven methods though it is getting harder). I’m not the only one out there who does that.

maybe this is not exactly your topic, but I have an issue with the “view/manage reservations” section at delta.com which has bugged me for quite some time already…. I am a German AF Flying Blue Gold member which gives me Skyteam Elite Plus status. Although I am thus elegible for preferred seating on DL flights I cannot choose those seats online, but have to call a reservation center every time I want to make a seat reservation. Same thing for adding my FF number to an intinerary, regardless if it was booked through delta.com or another travel agency.

So it would be really nice if you could add those two features to delta.com: give me a way of adding my Flying Blue number to an itinerary - regardless from if it is booked through delta.com or not - and allow Skyteam Elites from other FF programs than DL Skymiles to choose their preferred seats online.

Thanks,
haggis

I can’t quite find the right spot for this subject, baggage claim. Your blog is a close fit. Knock on wood, I have had great baggage claim experiences over the last several months in ATL. Some of the smaller destinations have a tough time keeping up, but still do an ok job.

As a note regarding experiences, this is the last one a traveler has with Delta. It is nice that check-in is quick, but the real test for Delta is the time it takes to pull the bags from the holds and get them to baggage claim.

I understand that various aircraft demand various methods of retrieval and that weather conditions can really impact the ground crews performance. I believe that this experience can either make or break getting that passenger to fly Delta again.

Thanks!

Auto Logout feature, in my opinion, should say thank you for only 5-7 seconds. Otherwise I think it’s OK for now (in my experience).

- Change for Free: Hmm, yeah I guess you’re right, Delta needs to make money so I doubt that policy will change.

It would be nice to check in online and be able to reprint the the boarding pass at the airport, has happened to me many times where I check in online either to see that my black ink cartridge just died or I forgot I’m in a hotel room without a printer anywhere.

Another Kiosk idea came up to me when i was waiting to do a Airport Shuttle run at HNL… why not have a guided tour available with a actual delta agent video run people through the whole Kiosk enviroment? Audio may be a problem, however when I worked at an electronic store before they had these “sound stations” that had a dome and focused audio downward, making the sounds only audible to those in the “dome”… if you place a sound-deadening carpet underneath it, the sound should just stay “in the zone”. I know this may be a large project, however I think you could try to get some college students in video production (like myself )and computer engineering to be able to produce it as a internship project- their enthusiasm might help. The basic idea is to have a video of a Delta Attendant greet the passenger and walk them through every step of the check in process. This would allow counter agents to concentrate more on passengers who need their bags tagged, and only if the kiosk runs into problems that are really beyond itself, it asks you to see an agent.

Also, the Kiosks at “converted airports”, where the kiosks have taken the place of counters but in a line, would have “HELP ME!!! call lights”, like those attendant call buttons on planes. When the kiosk needs agent interaction, either for problems with the reservation or what not, a light or some sort of notification is made by the Kiosk, rahter than forcing passengers to hunt down an agent. Heck, the Kiosk was asking for it in the first place

Nice to know I can make you laugh, mark

Aloha
Paparazzi