Hailing all road warriors,
Have you noticed our recent improvements to the kiosk check-in experience, such as the addition of new languages, international check-in, excess baggage handling, and baggage drop? Well, we’re not stopping there…and we need your help!
We have an opportunity to take the kiosk—and the online check-in experience—to a whole new level and we want to hear from you.
One of the things you told us on delta.com/change was we should offer drink vouchers from the kiosk. Another comment was, “Why do I have to press ‘Continue’ on every kiosk screen?” And, “How can I redesign the electronic check-in experience?” Okay, maybe not that one, but here’s your chance, Champ!
- What else would save you “airport time” either online or at the kiosk?
- What do you love and don’t want us to change?
- If we could change just one thing, what would it be?
We always appreciate your feedback—feel free to use this blog or our new “Feedback” widget on delta.com to tell us what you like and don’t like about each and every page on our site. Our user-centered design focuses on you, so let us know.
Manager, User Experience Design
delta.com & Self-Service Products