Comments on: The Scoop from delta.com & Self-service http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/ Wed, 08 Feb 2012 06:14:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ralfinho http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-542 Ralfinho Tue, 16 Oct 2007 10:36:21 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-542 Josh, jackplum (#35) is right, I am missing the mileage calculator, too. The mileage can be one factor influencing a customer's decision for one or another route. Thanks, Ralfinho Josh,

jackplum (#35) is right, I am missing the mileage calculator, too.
The mileage can be one factor influencing a customer’s decision for one or another route.

Thanks,
Ralfinho

]]> By: jackplum http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-533 jackplum Mon, 15 Oct 2007 17:26:26 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-533 Josh,, Good job to the DL team for this effort. Question: Why do we have to drill down to the last step before purchase to determine specific miles earned for an intinerary? There used to be a simple mileage caculator and it disappeared a year or so ago. It becomes quite tedious to go throught the steps, enter the credit card verification number, and then "Start Over." Some of us do book trips based on miles! Jack Josh,,
Good job to the DL team for this effort.

Question: Why do we have to drill down to the last step before purchase to determine specific miles earned for an intinerary? There used to be a simple mileage caculator and it disappeared a year or so ago. It becomes quite tedious to go throught the steps, enter the credit card verification number, and then “Start Over.”

Some of us do book trips based on miles!

Jack

]]> By: Adam91281 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-526 Adam91281 Sat, 13 Oct 2007 19:18:48 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-526 Hi Josh, If you check at Northwest's site they let you redeem partner award travel on their website. Are you planning on implementing something similar on Delta.com? I can see all available SkyTeam and other partners of theirs and the award availability. A similar feature for Delta.com would be great. Adam Hi Josh,

If you check at Northwest’s site they let you redeem partner award travel on their website. Are you planning on implementing something similar on Delta.com? I can see all available SkyTeam and other partners of theirs and the award availability. A similar feature for Delta.com would be great.

Adam

]]> By: rortizpuig http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-271 rortizpuig Thu, 20 Sep 2007 02:01:53 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-271 Josh, It has been mentioned before but, not a straight answer given why it is so hard to locate code share flights on delta.com. For example there seems to be several options to get to LAX from IAH nonstop on a codeshare but only when you call to request the specific flights. Is this something that is done to encourage people to call or is the funcionality still not available. I think that all flight options should be available online not just the ones that delta feels are the best options. Rortizpuig Josh,

It has been mentioned before but, not a straight answer given why it is so hard to locate code share flights on delta.com. For example there seems to be several options to get to LAX from IAH nonstop on a codeshare but only when you call to request the specific flights. Is this something that is done to encourage people to call or is the funcionality still not available. I think that all flight options should be available online not just the ones that delta feels are the best options.

Rortizpuig

]]> By: MillardDJr http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-263 MillardDJr Wed, 19 Sep 2007 15:36:27 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-263 Any way to get your position on the upgrade or standy list shown online? If I'm #30 on the list, I'll know not to get my hopes up and maybe buy some snacks / extra bottles of water at the airport before boarding. If I wait until I get to the gate, I may not have time depending on the volume of customers... Any way to get your position on the upgrade or standy list shown online? If I’m #30 on the list, I’ll know not to get my hopes up and maybe buy some snacks / extra bottles of water at the airport before boarding. If I wait until I get to the gate, I may not have time depending on the volume of customers…

]]> By: Flight Reservations http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-245 Flight Reservations Sun, 16 Sep 2007 21:11:04 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-245 <strong>Flight Reservations...</strong> I couldn't understand some parts of this article, but it sounds interesting... Flight Reservations…

I couldn’t understand some parts of this article, but it sounds interesting…

]]> By: golich17 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-207 golich17 Tue, 11 Sep 2007 01:53:49 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-207 One thing that I believe is a useful tool is the airport maps on the website. However, I believe you should list all of your SkyTeam partners' hub airports on their, rather than just the most frequently flied to airports that Delta serves. Also, why not implement them into the kiosks, the orgin and destination (that would definately become a useful tool when at the airport). One thing that I believe is a useful tool is the airport maps on the website. However, I believe you should list all of your SkyTeam partners’ hub airports on their, rather than just the most frequently flied to airports that Delta serves. Also, why not implement them into the kiosks, the orgin and destination (that would definately become a useful tool when at the airport).

]]> By: JT http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-175 JT Fri, 07 Sep 2007 15:11:31 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-175 A feature that I would like to see is when selecting your dates from the delta provided calendar pop up that on the initial outbound leg you can select your month of interest in a drop down format versus scrolling month to month, then once you have selected your month for your return flight it automatically starts at the same month which you picked as part of your first flight. Marriott.com is a good example they have the calendar in a month format plus the drop down to jump months ahead, thank you. A feature that I would like to see is when selecting your dates from the delta provided calendar pop up that on the initial outbound leg you can select your month of interest in a drop down format versus scrolling month to month, then once you have selected your month for your return flight it automatically starts at the same month which you picked as part of your first flight. Marriott.com is a good example they have the calendar in a month format plus the drop down to jump months ahead, thank you.

]]> By: evk http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-174 evk Fri, 07 Sep 2007 15:09:00 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-174 As a very frequent flyer with Delta I normally have 6, 8, maybe 10 itineraries stacked up on my itineraries page at one time. As I go through them to do seat selections (on my Mac with Firefox - working better now, thanks!), I get to the seat selection page which is now missing some vital details. I pick certain seats depending on the time of day, redeyes require different seats than mid-day flights. The departure time and length of each leg is missing from the seat selection page where it used to be and that info is critical to my selection. So, I have to back up to remind myself of that info, then go back to do the selection. Thanks for listenening / reading... As a very frequent flyer with Delta I normally have 6, 8, maybe 10 itineraries stacked up on my itineraries page at one time. As I go through them to do seat selections (on my Mac with Firefox – working better now, thanks!), I get to the seat selection page which is now missing some vital details. I pick certain seats depending on the time of day, redeyes require different seats than mid-day flights. The departure time and length of each leg is missing from the seat selection page where it used to be and that info is critical to my selection. So, I have to back up to remind myself of that info, then go back to do the selection.
Thanks for listenening / reading…

]]> By: Eric Nix http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/comment-page-1/#comment-173 Eric Nix Fri, 07 Sep 2007 15:00:35 +0000 http://blog.delta.com/2007/08/24/the-scoop-from-deltacom-self-service/#comment-173 Mr. Weiss, Is there a way we can revalidate tickets online when Delta makes minor schedule changes? I tried contacting SkyMiles customer service via email, but was told I had to call an 800 number to revalidate the ticket. That call took 8 minutes. When I had to call for revalidation of my BDL-ATL-DKR-JNB flight, I was on hold for nearly 30 minutes. The ability to revalidate these tickets online would save customers time and would save Delta money by not tying up their agents on a toll-free number. Thanks for considering this! Mr. Weiss,

Is there a way we can revalidate tickets online when Delta makes minor schedule changes?

I tried contacting SkyMiles customer service via email, but was told I had to call an 800 number to revalidate the ticket. That call took 8 minutes. When I had to call for revalidation of my BDL-ATL-DKR-JNB flight, I was on hold for nearly 30 minutes.

The ability to revalidate these tickets online would save customers time and would save Delta money by not tying up their agents on a toll-free number.

Thanks for considering this!

]]>